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M
madbwtharp
October 4, 2023
Question

QuickBooks not adding a company or product to my account

  • October 4, 2023
  • 1 reply
  • 0 views

I signed up for QuickBooks Online 5 user.  I received an email directing me to create an account.  I did so. I then received an email asking me to check back to see if my product had been added to Products and Billing.  That was Monday. Now, on Wednesday I feel they have had ample time to assign my product.  I am in a loop where I ask for support and am told I don't have any products or company. I don't have a company because I haven't been assigned a product. I can't get anywhere with support because I don't have a product. I did pay for the product.

 

And I can not post this because I clicked post, only once and I am told I am flooding posts.

1 reply

S
ShyMae
October 4, 2023

Hello there, @madbwtharp. 

 

I understand the importance of accessing and setting up your QuickBooks Online (QBO) account seamlessly. It's possible that the account you created may not have been completed successfully.

 

When you subscribe or purchase a QBO subscription, you'll be asked to create or sign in with your existing Intuit account. If you don't have one, let me help you successfully create an Intuit account.

Here's how:

  1. Go to https://accounts.intuit.com.
  2. Select Create an account.
  3. Enter your email address and phone number.
  4. Create a strong password.
  5. When you're ready, click Create account.


After completing the sign-up process, a confirmation link will be sent to your email inbox. The instructions provided will guide you through the process of verifying your email address. It's important to complete this step, in order to fully activate your account. 

If you use an existing account, please make sure to double check the log in credentials entered.

Check out the guides here if you need help in managing your QBO account: 
 

Drop me a comment below if you need anything else. I'd be here to help. Keep safe!  

M
madbwtharpAuthor
October 4, 2023

Thank you. Yes, I signed up for the reply. I created an account per the email received. Once the account was created, they confirmed the account through phone, SMS and email. We set up 2FA when requested. They sent a follow-up email saying to log in and check back often to see when my products were added at Products and Services. There is nothing listed. It also says I have no products when I log in at times and will not allow a login.

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