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B
Boqueron
December 28, 2022
Question

Quickbooks Online and MINT with same User ID

  • December 28, 2022
  • 1 reply
  • 0 views

Good afternoon!  I have a QBO account using an email as the User ID, but also have a MINT account using the same User ID.  How can I log into my QBO account and not the MINT account?  Seems like this should not be a new situation and should be simple, but I am having issues.....  Thank you!

1 reply

A
AbegailS_
December 29, 2022

Hi there, @Boqueron . 

 

I'm here to help you with your login credentials.

 

To verify, did you get any error messages when you tried to log in? If that's the case, I recommend sending us a screenshot and additional information about it.

 

Let's make sure you're using the correct login details. If you have multiple email addresses, a quick way to find the correct one is to search the inboxes. Just go to your email inbox and use the search feature, then look for emails coming from us (use "QuickBooks Online" as your keyword). 

 

If you're having issues logging in (or if you still can't find the correct account), you can recover the account. Go to https://c3.qbo.intuit.com/qbo3/login?webredir, then click the I forgot my user ID or Password link. Next, enter the phone number or email address associated with your subscription and proceed with Continue. 

 

On a different note, this might be a browser cache issue. To see if this is the case, we can use an incognito or a private window: 

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If you're able to do so, go back to your regular browser and clear its cache. Close and reopen it after doing so. 

 

Alternatively, you can use another supported browser (see the Note section in the hyperlinked clear cache article). 

 

If you have additional questions, don't hesitate and reach back out to the Community. I'm always here to help. Wishing you and your company continued success!

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