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Ola5
August 1, 2024
Question

QuickBooks Online does not allow a connection through SurfShark. Even when using a dedicated IP. Please fix. I have to turn off my VPN to login.

  • August 1, 2024
  • 1 reply
  • 0 views
Please fix or provide a workaround. If I am at the airport, I don't want to have to turn off my VPN to access QuickBooks.

    1 reply

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    FaithA
    August 1, 2024

    Hi, Ola5. I'd like to share information about using a VPN to run QuickBooks Self-Employed (QBSE).

     

    Accessing QBSE does not require you to use a VPN. As long as your internet connection is strong and your browser meets the system requirements, you should be able to access QuickBooks with no issues.

     

    However, if you need to disconnect your VPN in the browser so the QuickBooks page will load, I suggest reaching out to your VPN server's customer support for further assistance. They can look into the setup of your browser or system in a secure environment and help you with signing in to QBSE while traveling.

     

    In case you need to change your user ID, password, email address, or phone number, refer to this link for the complete steps: Update or change your Intuit Account sign-in information.

     

    Reply in the comment section anytime if you have further queries about logging in to QBSE with a VPN. The Community will get back to you swiftly to lend a hand. Safe travels, Ola5!

    O
    Ola5Author
    August 1, 2024

    The problem is the opposite.

     

    I use a VPN (SurfShark) all the time. I can access all my financial accounts and the entire web with no problem, but I cannot login to QuickBooks while my VPN is connected. The login process just gives an error. I have to turn off my VPN to access QuickBooks which is unsafe and inconvenient. It's as if QuickBooks is blocking anyone using a VPN from logging in, which is ridiculous. 

     

    It's been this way for about 3 months and support did not take it seriously.

     

    I'm using QB Self employed.

      A
      ArielI
      August 1, 2024

      Hello, @Ola5.

       

      Let me share some possible reasons why you cannot log in to QuickBooks while using the SurfShark VPN.

       

      It's possible that the VPN server you're connected to restricts access to QuickBooks servers. This restriction can be due to the VPN provider's policy of blocking certain types of traffic, resulting in login failures due to geographical restrictions.

       

      Another reason could be the VPN's firewall or security settings, which might be blocking access to QuickBooks' login page. I would recommend reaching out to SurfShark to ensure you have a compatible connection setup for accessing QuickBooks.

       

      Additionally, if you've confirmed that QuickBooks is not restricted or blocked on your server, I suggest contacting our QuickBooks Live Support Team. They have the necessary tools to investigate your account, can initiate a screen-sharing session to assist you further, and can create a case for this issue if required.

       

      To contact support:

       

      1. Select the Help (?) icon, then click Contact Us.
      2. Type in talk to a human. Hit Continue.
      3. Choose which way you want to connect with us: Have us call you or Chat with us.

       

       

      Furthermore, even if you are not using a VPN, please know that we employ advanced, industry-recognized security measures and virus safeguards to ensure the privacy and protection of your financial data.

       

      I'll include this article to help you resolve the performance issue in QBO: Why is my QuickBooks Online slow?

       

      If you have any more questions regarding your VPN connection, don't hesitate to ask. I'm available to assist you at any time.

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