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C
cacltn
January 19, 2020
Question

Quickbooks Online Plus from Techsoup not showing subscription

  • January 19, 2020
  • 1 reply
  • 0 views

Please Advise: Purchased QB Online Plus from Techsoup but is not showing the subscription or expiration date and is throwing up this error:

Unable to process your request at this time. Please sign out and try again later. If the issue persists, please contact support and reference this message.(Error code:-81623)

1 reply

C
Charies_M
January 20, 2020

Thanks for choosing QuickBooks, cacltn.

 

The error message you're getting requires help from our QuickBooks Care Support. They can verify your product subscription so you can start using your QuickBooks Online account. I also suggest keeping your license number handy.

 

Here's how you can reach us out:

 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback. 
  6. Type in your contact info.
  7. Select Confirm my call.

 

You can read through this article for more insights about QuickBooks Online products purchased through retail stores and indirect channels.

 

Leave me a comment if you have additional questions. I'll be around to help. You have a great day ahead!

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