Quickbooks Payment Dispute protection

I am a small business enrolled in Quickbooks Payment dispute protection. I received my first chargebacks recently. I was fully enrolled prior to these disputes and paid the associated fee with the transaction. Multiple calls to your customer service line have yielded nothing but the run around. Quickbooks is continuously trying to remove money from my account that is not there. The email I received states that I have exceeded my payment dispute protection. This is not true as I have never used it at all. PERIOD. Someone needs to fix this error. I paid for a service and I expect it to serve me as it should.