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M
mellanieee
July 21, 2022
Question

Quickbooks support through a third party?

  • July 21, 2022
  • 1 reply
  • 0 views

A few months ago I called support about an issue, I requested an email be sent to reference this call. Somehow I got involved with a third party company, that I purchased the 2022 license from. Our company did get the product and support but I'm not sure how a third party got involved? I am being charged by them & annually from Intiut for the product & support. Has this ever happened to anyone else?

 

 

 

1 reply

Fiat Lux - ASIA
Fiat Lux - ASIA
July 22, 2022

Did you purchase your QBD license through a reseller/partner?

Can you login to your CAMPS as Primary Contact and find your license info there? 

S
ShiellaGraceA
July 22, 2022

Hi @mellanieee,

 

I'll share some information about QuickBooks support. There is no extra charge when you contact QuickBooks Support. You may have signed up for third-party support which is why you're getting billed. 

 

You can contact the third-party company and cancel the subscription to avoid getting charged. When you need help with our support, just reach out our Customer Care Support using this link: Contact Payroll Support.

 

Additionally, here's a link that contains articles, videos, and answers to other Community users that'll guide you along. Just look for a title that'll fit your concern: View all help for QuickBooks Desktop Payroll.

 

Please don't hesitate to reply if you have other questions or concerns with QuickBooks Support or with payroll. We're here to assist you. Take care and have a great day ahead.

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