QuickBooks Traps Users in Expensive Plans – Refuses to Help

I am very, very frustrated with QuickBooks. I have been trying to downgrade from QuickBooks Plus to Simple Start, but I keep getting this message:

"You have the 'multicurrency' feature turned on in your current QuickBooks Plus SUBSCRIBED plan. This feature can't be turned off, and is not supported in the QuickBooks Simple Start plan."

Nowhere was I warned that enabling multicurrency -which I don't use- would permanently lock me into an expensive plan. This is deceptive and completely unfair to customers who want to scale down their subscriptions.

Even worse than that I spent hours on the phone with QuickBooks customer service, and the experience was infuriating. The agent I spoke to had no idea what the multicurrency feature was and was intentionally keeping me on hold instead of connecting me to a supervisor. She refused to help and wasted my time. It was obvious she had no intention of resolving my issue. She just made me listen to music for hours.

QuickBooks is behaving like a monopoly, trapping users in expensive plans with no way out to cheaper plans. They never disclosed this restriction when I signed up, and now I’m stuck paying for a plan I don’t need. The only solution they offer is closing my account and losing years and years of QB Capital history—which is completely unreasonable.

This is unacceptable, and I will be filing a formal complaint with the Office of Attorney General regarding QuickBooks’ predatory practices. Customers should have the right to downgrade their plans without being forced to start over or pay more indefinitely. And I should have the right to talk to another agent when I call the call center.

Has anyone else faced this issue?