Receipt snap is not working in the app. Just keeps spinning saying uploading documents. Tried refreshing data and unstalling and re-installing the app

It's great to have you here, @risenaerialservi. Let me connect you with our top-notch support to assist you in resolving the issue with the receipt snap feature on QuickBooks Online (QBO).

I appreciate all the troubleshooting steps you've initiated. Since the Receipt snap feature isn't working on the mobile app, I recommend uploading your receipts through the mobile web browser. To do that:

1. Log in to your QBO account using a supported web browser.
2. Go to Transactions and click Receipts.
3. Select Upload from computer or Upload from Google Drive.

However, if the issue persists, I recommend getting in touch with our customer support team. They are equipped with the necessary tools to further determine the cause of the problem and raise an investigation if necessary. To do that:

1. Go to the Help icon and choose the Search tab.
2. Select Contact Us.
3. Describe your concern and select Continue.
4. Choose between Chat with us and Have us call you.

After uploading your receipts, it's best to review and categorize them into the appropriate accounts. Doing so helps determine tax deductions and tells you where your business makes and spends money.

Feel free to reach out to us whenever you have additional questions concerning receipts. I'll be more than glad to assist you further. Have a nice day ahead.

Mine is doing the same thing! It just keeps spinning/uploading the photo. I have uninstalled the app and cleared all cache with the same results. I like to have an attached receipt while matching all transactions. I now have a stack of receipts for four accounts that I cannot upload. We have another employee who has access to our QBO remotely, and his phone is working(Apple). I'm unsure if this is just an Android error, but hope this issue is resolved soon!