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dtrautz11
July 20, 2024
Question

Receipts uploaded on phone are showing up twice (duplicate)

  • July 20, 2024
  • 1 reply
  • 0 views

My husband and I have been having the issue for weeks now that when we upload receipts to the phone app for Quickbooks Self-Employed, the receipts are being uploaded twice. So there's always a duplicate of it. He has Android, I have Apple and it's still happening on both even though they're both updated and have been uninstalled/reinstalled. This is such an annoying glitch, is it happening to anybody else? Infuriating especially considering that the price is being increased next month and they can't get something as simple as the receipt upload to work properly.

1 reply

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LeizylM
July 20, 2024

Experiencing duplicate receipts in QuickBooks Self-Employed (QBSE) across different devices can be challenging, dtrautz11. Let me route you to the best support to resolve your issue.

Before doing so, are you using the same account when creating sales receipts in QBSE? If yes, this is the reason why the transactions are being duplicated. Your husband was uploading the receipt using Android while you were doing it on iOS.

 

However, if you're using different QBSE account and the issue persists, I suggest contacting our customer care team. They have the tools that can check if there's a known issue affecting your account. Also, they can escalate the matter to our technical team for further investigation.

 

  1. From the Help tab, click Contact Us.
  2. Type in a short description of your concern. Then, Continue.
  3. Choose how you would want to connect with us. Through Chat or Callback. 

 

Our live support is available M-F, 6 AM to 6 PM, and Saturday, 6 AM to 3 PM PT.

 

If you want to learn how to categorize transactions correctly. Check out this article: Schedule C and expense categories in QuickBooks Solopreneur and QuickBooks Self-Employed.

 

I'm always here to lend a hand if you have additional questions about managing your duplicate transactions in QBO. I'm always here to help.

D
dtrautz11Author
July 23, 2024

He has his own separate QB Self-employed account and it’s happening on his account and phone as well. I’m just giving that as an example that it’s happening to both of our completely separate accounts and sounds like an app glitch.

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