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harrydenegre
February 24, 2025
Question

Recently upgraded to QB Online. Migrating old data to QB online not done properly

  • February 24, 2025
  • 2 replies
  • 0 views

I recently upgraded to QuickBooks online. I have had difficulty with my old data from QB migrating over to QB online. I have spent 20 hours with QB customer service attempting to get the issue resolved without any success. How do I elevate this issue to someone that can help me?

2 replies

J
JeraldR
February 24, 2025

I recognize the effort you put to help resolve your issue, @harrydenegre.

 

To help address your concern effectively, may I know what difficulties you've encountered when migrating your data? Are you referring to missing data during migration?

 

If you've migrated from QuickBooks Self-Employed to QuickBooks Online (QBO), you may have selected the Start Fresh button. That could be why there are some missing information. See step 2 from this resource for more information: Switch from QuickBooks Self-Employed to QuickBooks Online.

 

If you've moved your data from QuickBooks Desktop to QBO, some data doesn't transfer to QuickBooks Online. Please check the lists that move and don't move over to QuickBooks Online section from this article: Learn how features and data move from QuickBooks Desktop to QuickBooks Online.

 

If you mean anything else, respond to this thread. We're here to help you.

C
Chrea
February 24, 2025

@harrydenegre 

What wasn't done properly? Did you miss some data? Any specific concern?

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