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Bel10
March 14, 2025
Question

Reconciled Transaction showing in Undeposited funds

  • March 14, 2025
  • 2 replies
  • 0 views

Hi,

 

I have a large number of reconciled and deposited transaction showing in undeposited funds. I assumed that transactions once deposited into their respective bank accounts get removed from the undeposited funds account so you don't end up with a large balance in this account.

 

If they should clear out of this account once deposited how do I removed these? I can't change the deposited to box on the invoices as its locked down as they have already been deposited.

 

Any advice would be appreciated.

 

Thanks,

B.

    2 replies

    FishingForAnswers
    FishingForAnswers
    March 14, 2025

    @Bel10  That is unusual; you shouldn't be able to reconcile transactions unless they hit particular balance sheet accounts, and Undeposited Funds certainly is not one of them.

     

    Can you provide an image of what you're looking at?

    J
    JanbonN
    March 14, 2025

    I agree with FishingForAnswers that this is an unusual behavior of the program, Bel10. To address this, let's first troubleshoot your browser to rule out any potential browser-related issues. I'm here to walk you through the necessary steps.

     

    Before we begin, please share a screenshot of what you're seeing in the Undeposited Funds (UF) screen? Doing so will help us visualize the issue better and provide a targeted response.

     

    Let's now troubleshoot the browser, please log in to your QBO account using a private browsing window, which enables a fresh session without any stored browser data affecting performance. Here are the shortcuts for opening a private window in different browsers:

     

    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Microsoft Edge: Ctrl + Shift + N
    • Safari: Command + Shift + N

     

    After completing these steps, access the Undeposited Funds (UF) account again to check if the transactions are still appearing. If they are not, clear your regular browser's cache to remove specific issues and help the program run efficiently. You can also use other devices and supported browsers to ensure everything works as expected.

     

    If the issue persists, I recommend contacting our support team. They have the tools to safely access your account, identify the cause of the problem, and provide a solution.

     

    Additionally, you can run reports to get a comprehensive overview of your business' finances.

     

    The Community is always here to help you with your QuickBooks concerns, Bel10. Have a great day ahead.

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