Reconciliation of closed account

I'd be glad to help you reconcile your closed account in QuickBooks, @jbooze1.

Yes, you have to create a transfer transaction to zero out the Cleared Balance amount in the Reconcile page. I'll guide you through the steps.

First, you have to go to the reconcile page and take note of the Cleared Balance amount after you've selected all the transactions below the All tab. I added a screenshot for your reference.

Then, you're ready to do the transfer. Here's how:

1. Go to the + New icon and select Transfer.
2. In the Transfer Funds From drop-down, select the closed account.
3. In the Transfer Funds To drop-down, select the marketing account.
4. Enter the amount and create a memo to easily find this transaction when checking the register.
5. Choose the date of transfer.
6. Select Save and close.

Now you can go back to the reconcile page and select all the transactions in the All tab. Then make sure that you can see the Cleared Balance is zero. To ensure that, select all the transactions and finish your reconciliation process.

I added a sample screenshot for your reference, showing that the Cleared Balance is zero.

Furthermore, if you encounter any errors in reconciling I recommend check this article to know how to handle the specific errors: Fix issues when you're reconciling accounts in QuickBooks Online.

You're always welcome to post in the comment section below if you have other concerns or questions. I'd be happy to answer them for you. Take care and have a great day.