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noahdouglassfilm
June 24, 2021
Question

Refund for subscription

  • June 24, 2021
  • 1 reply
  • 0 views
I accidentally purchased a subscription. I thought this promotional offer was going to connect to my current account/company but it created a new one and now I have a subscription I don't need and an unnecessary company that I am not going to be using! I already cancelled the company, but it has charged me! I was told by a representative that it wouldn't charge me, but it did! Not sure what to do here!

1 reply

C
ChristieAnn 11
June 24, 2021

Hi there, noahdouglassfilm.

 

Welcome to the QuickBooks Community. I'd like to ensure that your subscription concern gets addressed so you won't be charged anymore.

 

If you already canceled your QuickBooks Online account through the Account and Settings section and still being charged for the service, I suggest contacting our QuickBooks Support Team. All subscription charges related concerns are directed to our phone support for security purposes. They have the tools that can help check your billing details and discuss this matter further. They can also provide information about the refund process.

 

Here's how to contact them:

 

  1. Open your QuickBooks Account.
  2. At the top right, click the Help icon.
  3. Choose the Assistant section.
  4. Type your concern in the Type something field.
  5. Click Talk to a human.
  6. Click I still need a human.
  7. Click the Get help from a human.
  8. You'll be routed into the How can we help? page. Then, select callback or how you want to contact them and fill in the information.

 

You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.

 

I'm also adding this article to further guide you in effectively managing your business using QBO: Help guide for QuickBooks Online. It contains topics about advanced accounting, banking, and payments to name a few.

 

Let me know if there's anything else you need help with. Know that I'm always here to help you anytime. Take care and keep safe!

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