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shermizzle
March 2, 2021
Question

Removed user now getting billing receipt via email??

  • March 2, 2021
  • 1 reply
  • 0 views

On Feb 16, I removed a user that is no longer with the company.  I am primary admin, and I did the removal in the 'Manage Users'.  Seemed pretty simple.  However.  

 

This morning, that former employee forwarded an email from Quickbooks, which contained the receipt for our monthly Quickbooks payment.  This was not something she used to get before she was removed, and was generated *2 weeks* after she was not even a user.  WHAT IS GOING ON?  I have combed through everything trying to find where her email is still present, and find nothing.  I also can't find where we choose to have the receipt emailed for our QB service.  This needs to be corrected IMMEDIATELY.

1 reply

Tori B
Tori B
March 2, 2021

Good morning, @shermizzle.

 

Thanks for reaching out to the Community for support. I'm happy to provide some insight into your formal employee receiving emails from QuickBooks. 

 

I recommend contacting our customer service team. Our customer service team can review your account securely and check our back end of things to ensure your formal employee isn't associated with the account. I've included some steps to contact support below. 

 

  1. Sign in to your QuickBooks Online company.
  2. Click on Help (?) at the top right.
  3. Select Contact Us to connect with a live support agent.
  4. Choose a way to connect with support (Callback, Chat, Etc.). 

Addiontially, feel free to check out Add and manage users in QuickBooks Online for further details about removing users. 

 

Please let me know if you have any questions or concerns. I'll be here every step of the way. You can reach out to the Community any time you need a helping hand. Take care! 

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