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M
mila-susnjar-gma
January 25, 2024
Question

Report fraud now

  • January 25, 2024
  • 5 replies
  • 0 views
Where is the phone number to report fraud. My online quickbooks was hacked & money removed from the bank account.

    5 replies

    I
    IrishNinoJ
    January 25, 2024

    Ensuring the security and safety of your account is our top priority, mila.

     

    If you don’t recognize an Intuit or QuickBooks charge, here's how to check where it came from and why.

     

    1. Open this link: Understand Intuit charges on your credit card or bank statement.
    2. Go to the Option 1: Look up a charge here section.
    3. Fill in the required details to look up your charge.

     

    You can refer to this link to contact our support team QuickBooks Online Support and to see the available support hours.

     

    In addition, I've included resources to help you identify official Intuit correspondence and websites, ensuring the security of your data:

     

     

    Feel free to come back to this thread if you have any fraud-related concerns. The Community is here to assist you 24/7.

    C
    cbcavnar
    June 23, 2024

    The Security Center does not have any direct contact information to report fraud.

    Why is this? Doesn't Intuit want to stop fraud as quickly as possible?

     

    F
    FateCandylaneT
    June 23, 2024

    I'll help deliver this matter in a secure environment, cbcavnar.

     

    Please know that this isn't the experience we want you to have and we prioritize resolving this concern so you can keep going in managing your business operations.

     

    Since the Community is a public forum, we'll need to collect some personal information to further review and investigate this case, which will allow us to perform real-time assistance to your concern.

     

    With this, refer to this link to report and discuss data security and privacy issues securely with our Intuit support team: Online Security Center. Depending on where you live, you can send and submit a privacy query or contact us as needed. Just scroll down below and click on your location to route you in reaching out our team.

     

     

    In addition to that, you can check out this resource to safeguard your file data and account: How we keep your data safe.

     

    Furthermore, I'm also sharing this reference to help you recognize Intuit correspondence and websites: Identify suspicious activity, phishing scams, and potential fraud.

     

    I'll keep this thread available so you can always reply below for additional queries when managing security and fraud issues. Stay safe.

    C
    cbcavnar
    June 23, 2024

    There is  no phone number to report fraud. Just go through the regular support numbers.

    They won't know what to do, but after 2 weeks of calling in daily you might get somewhere.

    C
    cbcavnar
    June 23, 2024

    No phone number.

    No email address.

    Nowhere to report fraud or theft.

     

    I
    info1058
    August 28, 2024

    I have an employee who is now terminated that set up his own side business Sunbow Greenhouses, & has been stealing money from Oregon Greenhouse customers through his Quickbooks account. Tens of thousands of dollars that have been embezzled now, who do I talk to at Quickbooks to help me report him as fraud & shut him down?

    Candice C
    Candice C
    August 28, 2024

    Hello, @info1058. 

     

    I appreciate you coming here with your question. 

     

    The best route for you to report this situation is to get in touch with our Security Team (my colleagues above stated) or to contact our Customer Support Team for further assistance. 

     

    Here's how to get in touch with our Support Team: 

     

    1. Go to the Help icon in the top right-hand corner. 
    2. Press the Contact Us button. 
    3. Enter your question and hit Let's talk. 
    4. Scroll down and choose to Get a callback. 

     

    It's that easy! 

     

    Keep us updated on how the process goes. I'm only a comment away if you need me again. Bye for now!

    R
    RDP5
    February 6, 2025

    My case number is 15131046996. I received an e-mail from [email address removed] informing me I was approved by QuickBooks, when I never had applied to open an account with QuickBooks. When checking my TurboTax account, I saw three accounts listed, recognized two of them, the third one, I didn't. It turns out that a 'company' by the name of Global Marketing Media was behind the e-mail address that sent it. Contacting QuickBooks, I was promptly helped and assured it was taken care of and that it was taken off my account and no charges were applied. Finally, was asked to report it, which is what I'm doing here. Thanks!

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