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March 31, 2021

Hello there, tntlawncare2014. 

 

Once you enter your email to get a copy of your QuickBooks reports, you'll be able to receive the financial report you've sent to your email address you've entered. What we can do first is to double-check the email address you used. Then, resend the report. Here's how:
 

  1. Go to Reports on the left panel.
  2. Select the report you want to email.
  3. Click the View drop-down arrow. 
  4. Select Email.
  5. Make sure to enter the correct email address. Then, Send.

 

If the same thing happens, I suggest logging into your QBSE account via an incognito window when sending reports. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser. Here are the keyboard shortcuts:

 

  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

 

If it works, let's clear the cache of your main browser. This helps the program to work efficiently. Also, you can use other compatible browsers. Check this article for more details: System Requirements For QBO

 

You may want to check this article for additional info about the program: Learn the basics of QuickBooks Self-Employed.

 

Please let me know if you have other concerns. I'm right here to help. Take care and have  a good one.