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E
ebaker012
December 13, 2019
Question

Reset Password at Every Log-In

  • December 13, 2019
  • 1 reply
  • 0 views

For months I haven't been able to regularly access my financial information, nor get my current account connected to my new workplace. Every single time I try to look at my paychecks, it says my password is incorrect. So I reset it, and copy and paste it into a separate place on my computer for the future. I try to log in again, it tells me that the password I just copy and pasted back into my internet browser is incorrect and I need to reset it again.  Doesn't matter what computer/laptop/phone I'm on, this always happens. 

1 reply

M
MadelynC
December 13, 2019

We appreciate your effort, @ebaker012.
 

We usually do browser troubleshooting steps to fix this. Although, using another device or computer can be an alternative, too.

We found out that this issue isn't native to a specific device. At this point, I would recommend contacting our phone support. They can look into your account using their tools, and fix what's causing the password reset loop.
 

To reach out to our support, here’ how:
 

  1.     Select Help (?) at the right top.
  2.     Click Contact Us.
  3.     Enter your concern, then hit Let’s talk.
  4.     Choose a way to connect with a live support agent.
     

You can refer to this article to check out our support hours and contact us at a time convenient to you: Support hours and types.
 

You can always get back to us anytime you need help.

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