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GreenHV
July 18, 2024
Question

Resubscribe Error: "unable to load address form"

  • July 18, 2024
  • 1 reply
  • 0 views

My QB Time subscription was suspended because I needed to update my payment method, which I did. From the Intuit Account Overview page > Manage Subscription > Products & Billing > QB Time >

Want to keep your pricing and reactivate your plans? Resubscribe by 07/21/2024. A new window opens with:

"Resubscribe"

"Company Profile" 

"Please update your company information to continue"

and the error "Unable to load address form, please try again"

My name and company name populate the form, but there aren't any address fields. Phone support couldn't help. Thank you in advance!

1 reply

Clark_B
Clark_B
July 18, 2024

Thanks for bringing this to our attention, @GreenHV.

 

Currently, we have an ongoing investigation (INV-106692) about getting an error unable to load address form when trying to subscribe to QuickBooks Time (QBT).

 

I know how precious time is for you and the importance of accessing your account as much as possible for your business. For now, it's best to contact our support team so they can include you in the list of affected users. This way, they will be able to notify you as soon as any solution is available.

 

Here's how:

 

  1. Sign in to your QuickBooks Time and select Help.
  2. Select Contact Us and enter your concern.
  3. Then, select Continue.

 

For reference, check this article: Contact QuickBooks Time support.

 

I'll also add this article to help you manage your billing, payment, and subscription information for your QBT subscription: Manage billing, payment, and subscription information.

 

If you have any concerns about the error message, please tag me in the comment section, @GreenHV. I'll assist you in any way possible.

G
GreenHVAuthor
July 18, 2024

Thanks @Clark_B for your answer. In the meantime....

Is there an estimated time frame for a fix?

Can I call Sales and pay for my subscription by phone?

Thanks!

A
AnneMariee
July 18, 2024

Hi there, GreenHV! Thanks for coming back to this thread.

 

While I cannot provide a specific timeframe for when the issue will be resolved, rest assured that our product engineers are working diligently to find a permanent solution. In the meantime, you can contact our QuickBooks Time support team so you can pay for your subscription via phone. The steps on how to do this have been listed by my colleague above, and I'll reiterate them below.

 

Here's how:

 

  1. Sign in to your QuickBooks Time and select Help.
  2. Click Contact Us and enter your concern.
  3. Then, press Continue.

 

You can check out our support hours in this article: Contact QuickBooks Time support.

 

For information about managing your billing info on QuickBooks Time, you may refer to this article: Manage billing, payment, and subscription info for QuickBooks Time. It also contains details on how you can upgrade your subscription in case you want to.

 

For future reference, here's an article detailing the different types of reports available in QuickBooks Time and how you can generate them: QuickBooks Time reports.

 

Let me know if you have other QuickBooks-related concerns, GreenHV. I'll be around to address them. Keep safe!

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