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October 5, 2022
Question

Retirement plan report is incorrect. How can I get this fixed?

  • October 5, 2022
  • 1 reply
  • 0 views
I have salaried employees where the 3% gross contribution is not equal.  I have called support several times.  

1 reply

October 7, 2022

I appreciate your patience and sharing your experience in the Community, dmcarl.

This is not the kind of service that we want you to experience. I can see how you want to get fixed about the retirement plan report. This is to keep your payroll records accurate in QuickBooks Online (QBO). 

This concern is vital to us to get you back to business seamlessly. That said, we have now escalated this post, and someone will review your account cases and get in touch with you if they require any additional information.

Nonetheless, we’ll take note of your experience with our representatives. Thus, we’ll take action on it to improve our way of delivering a resolution to our valued customers.

Stay in touch on how we can assist you further with your multi-state list. I’ll ensure you get assistance in no time. Stay safe!