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EMTCONST
February 22, 2023
Question

RPS-Lockout and compliance team are currently reviewing your account.

  • February 22, 2023
  • 2 replies
  • 0 views

ANybody experience this? How much time take to resolve?, I update my credit card address and lock me out now it says thank you for your patience processing your request for 15 days and Nothing. I contact customer services almost every day and after losing one hour or more of my time always same response Your account is currently on RPS-Lockout and our compliance team are currently reviewing your account. you will receive an email 3-5 business days that now are 15 days and NOTHING no email non response nothing!!!! I am desperate My billing cycle is every 25th and I can not bill or see my retainage on invoices since I can not access my account.!!!!!

I told them that and just said nothing I can do

HELP!!!!!!

2 replies

Bryan_M
Bryan_M
February 22, 2023

Your experience wasn't easy and we hear you, @EMTCONST.

 

At the moment, we can't provide an exact time frame of when this will be resolved. This is why I recommend checking your email spam or junk folder because we'll gonna send updates once available.

 

For additional QuickBooks Online account access-related concerns, never hesitate to reply to this post. Take care.

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EMTCONSTAuthor
February 24, 2023

I am not only checking my email and contacting customer service almost everyday and the answer is the same, Keep waiting 

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notimeleft
February 7, 2025

This is happening to us also. It has now been a week and no answers or even indication anything is being done. We have gotten no explanation of why the account in this condition. All calls with support are frustrating and fruitless. There have been no email communications. And yes this is impacting my business and my  reputation with my customers.

How can i get some kind of response other than, "its under review", under review for a week..??? 

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JoanaC
February 7, 2025

I recognize the feeling of not receiving an update on this concern you're experiencing, Notimeleft. The next step we're going to take is to escalate your case to our Next Level Help team. Let me share more information about this escalation.

 

This team will review your recent cases with our support team and your comments here in the Community space. They will contact you as soon as possible to discuss the next steps. We recognize that this has required a significant amount of your time, and we appreciate your patience regarding this issue.

 

Additionally, I'm also adding these articles to help resolve common sign-in issues in QB:

 

If anything comes up in the meantime, you can always come back and leave a comment. We will address it as soon as possible. Take care always.

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