Skip to main content
September 27, 2020
Question

Sales by Product Report is not loading. Can you help me.

  • September 27, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

RenjolynC
September 27, 2020

I got your back, hopeinhealingwel.

 

When a report is unable to load any data, it's possible that your regular browser has stored a lot of cache, which resulted in an unexpected behavior. We can perform some basic troubleshooting steps to fix any browser-related issues.

 

To start, open your QuickBooks Online company in an incognito or private browser. This will prevent your browser from saving history and cookies on your computer. 

 

Here are the keyboard shortcuts: 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

Next, go to Reports and run the Sales by Product/Service Detail or Summary report. If you see the transactions, our final step is to clear your regular browser's cache. Please make sure to close and re-open your browser afterwards.

 

On the other hand, you can try using a different supported browser.

 

Please let me know if this helps you see the data in the report. I'm ready to help again.