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September 9, 2023
Question

Screen goes blank when I delete my accountant.

  • September 9, 2023
  • 1 reply
  • 0 views

My accountant has made me the Primary Administrator but I still cannot remove him. When I click on the "delete" button, the screen goes blank. I thought it may be a browser issue but I have tried on Google and Microsoft Edge. There seems to be a glitch in QB. Anyone else experiencing this?

1 reply

September 9, 2023

I appreciate you reaching out to us regarding the issue you're experiencing with deleting your accountant in QuickBooks, bakerbmw. 
 

I understand that this is causing inconvenience. No worries, we have requested our engineers to investigate the problem of not being able to delete an Accountant user, as it results in receiving a blank white page.

 

To add you to the list of affected users, I suggest contacting our customer support team to keep you informed about any developments or resolutions related to this investigation. To explicit the process, you can provide this number: INV-91703.

 

  1. In your QBO account, navigate to the upper-right corner and select Help.
  2. Under the Search tab, choose Contact us.
  3. Provide a concise description of your issue. 
  4. Click on Continue.

Our team is dedicated to resolving this as quickly as possible, and your cooperation in reporting the issue will greatly assist in achieving a timely solution. If you have any additional questions or concerns, please don't hesitate to tap me on my shoulder. Bye for now and take care!