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kmonarque
November 15, 2022
Question

Second Account Not Accessable

  • November 15, 2022
  • 1 reply
  • 0 views

I have had an Intuit account and have been using QBO for awhile. My work added a second company and sent me the link to add that to my Intuit accounts. I followed the instructions but can't find it to log into that company. It's not in the top right under my initial not does it ask me which account I want to log into as it did the first time. Can someone direct me on where to get help or find it?

1 reply

Jen_D
Jen_D
November 15, 2022

Let's make sure you're able to access your accounts, @kmonarque.

 

Before anything else, can you please confirm if you're using the same email for both QBO accounts? I'm asking because the only way you will have the option to switch between accounts when you're using the same user ID and email for both logins.

 

If you were able to access the other account before, try logging in to a private web browser to fix the problem. Unexpected issues in QuickBooks are sometimes associated with the amount of data stored in the cache. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.

 

Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

 

  • Google Chrome: press Ctrl + Shift + N  
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

Try to access the account again and see if it gives you the same problem. If it works correctly, clear the cache to resolve browser issues in QBO. You can also use a different browser and see if the issue persists there.

 

Come back here for any updates about accessing the two accounts. I'll be available to help anytime. Have a good one.

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