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7 replies

Tori B
Tori B
June 11, 2020

Hey there, @jennysnider1.

 

Thanks for reaching out to us here in the Community.

 

To clarify, may I ask what you mean exactly about a security breach? What has happened? I recommend changing your password regularly. Also, keeping a strong password, so it's too hard for another person to figure out. Some password suggestions to make them strong are:

 

  • Be more than eight characters long
  • Have a combination of lower case, upper case, a number, and a unique character like ~!@#$%^&*()_+=?><.,/
  • Not contain a word or date associated with you like family names or birth dates
  • Be a combination of unusual capitalization, numbers, and special characters. Misspelled words are more reliable because they're not in the dictionary.
  • Something that you can remember
  • Not your name, address or phone number
  • Not use the same with other online accounts


I'll be sure to keep an out for your response. Please let me know if you have additional questions or concerns. I'll be here every step of the way. You can always count on us here in the Community anytime you need assistance. We've got your back!

J
jennysnider
June 24, 2020

Yes.  We do change our passwords regularly.  We don't reuse old passwords.  We use a combination of upper & lower case as well as a mixture of letters, numbers & special characters.  We do everything we can to keep our QBO Accountant's  accountant as safe and secure as is possible on our end.  We don't have a private server.  We expect the servers QBO uses to keep our accounts safe.  

 

This did not stop hackers from adding payroll checks to unknown employees and creating subcontractors and adding payments to be direct deposited.  Even while we were on the phone with QBO customer service, the hackers continued to create employees, subcontractors and payments to be direct deposited.  We changed our passwords MULTIPLE times DURING the phone call with customer service.

 

Unfortunately, we do not feel as if QB "has our back".  Just the opposite in fact, because our clients were instructed by QB to disconnect from us and to make sure we had "better security in place" before continuing to use our firm.  This is borderline slanderous.

 

We have yet to receive resolution to this issue.  In fact, the emails from QB have abruptly stopped even though the supervisor assured us that she would continue to email us the information we need to file the police report. Needless to say, we have never received any phone communication either other than the calls that we have initiated.  Ironically, we didn't receive one of your customer satisfaction surveys either.

 

If you have a name and number of someone in your company that can assist us, we'd welcome the information.

    L
    LizCPA
    April 16, 2021

    Happened to me this week. Worse is that I'm a CPA, so lots of info at risk. I'm in the middle of trying to fix it.

    Rubielyn_J
    Rubielyn_J
    April 16, 2021

    Protecting the privacy and security of your financial information is our top priority, @LizCPA.

     

    I appreciate you for letting us know about your concern. In this case, to report a security-related issue in our Online Security Center: https://security.intuit.com/index.php/report-an-issue. You can also see there some insights and tips on how we protect your data and business information.

     

    On the other hand, I also recommend contacting our support team. They'll pull up your account in a secure environment and investigate what's causing this issue. 

     

    Here's how:

     

    1. Log in to your QuickBooks account.
    2. Select the Help (?) icon.
    3. Click Contact Us, and give us a short description of your concern.
    4. Choose Let’s talk.
    5. Start a chat with a support expert

     

    I'm also adding this resource you can read to learn more about privacy and security in QuickBooks.

     

    Let me know in the comment section if you need further help. I'll be around to lend a helping hand. Stay safe and healthy always.

    3
    33tlee
    June 1, 2022

    Somehow I received an email saying I owe yall 29,000 dollars! That yall are taking 1290 from my paypal

    JoesemM
    JoesemM
    June 1, 2022

    Thanks for letting us know about this, @33tlee.

     

    Since Community is a public forum, we're unable to access your account information and check the charge you received for security purposes. That said, I'd suggest contacting our Customer Support Team to check the email further.

     

    You can follow the steps shared by my colleague Divina_N on how to reach them. For support hours and their availability, see this article: Contact QuickBooks products and services Support.

     

    Let me route you to these helpful articles about different emails that Intuit use in handling business information. 

     

     

    If you have any other follow-up questions, please let me know by adding a comment below. I'm more than happy to help. Have a good one!

    M
    MrLaser
    July 26, 2022

    Yes I had a security breach.

    I needed help with my QB desktop pro. 

    Googled online Quickbooks help

    Got an official looking website called Quickbooks ProAdvisors.

    They had logo and phone numbers and the guy online was very helpful

    They looked at my computer and told be its database was about to crash.

    And after long discussions showing me files and error messages, I saw enough data to send a check to them (dumb)  Check made out to QB Advisors Systems

    The contract stated they would not cash the check till work was done.    It of course was cashed immediately that day.    So I cut off their link to my computer and contacted Quickbooks Intuit Security to confirm if this was really a partner provider or a scam.   They have not answered any of my multiple emails for over a month.   Ultimately went with regular Quickbooks Service contract and we changed a computer to fix the problem (Gmail does not like Windows 8).  Disappointed that my requests for validation if this was a true provider have never been answered.    They obviously stole all our company and employee info.  

     

    Laser Mark <[email address removed]>
    Attachments
    Jun 15, 2022, 12:05 PM
    to Security


    Dear Sirs

    I clicked on a QuickBooks ProAdvisor link for help migrating my account to another computer after having difficulty doing it my self

    The QB ProAdvisor Services examined my computers remotely and explained that my Destktop Pro 2021 company.QBW file was about to crash due to many errors shown on the log.

    They required nearly $3000 to fix, and supposedly are doing so currently with payment due after work was complete

    However they broke the attached sales agreement by immediately charging for serves 5 days before the work is to be completed which is stated at June 20

    Breaking agreements is not something I would expect INTUIT to allow

    My bank could not stop this payment

    Please advise if the attached vendor is a valid QB ProAdvisor subcontractor authorized to do this work.

     
     
     
     
    C
    CharleneMaeF
    July 27, 2022

    I wish you didn't have to go through all that, MrLaser.

     

    Can you share the website that you used to reach out to ProAdvisor? This way, we'll determine if they're connected to us. Our website has intuit.com on the link.

     

    We're committed to keeping our customers' information secure. That’s why our contact number is no longer available on the webpage. Also, our support will not reach out to you unless you initiate a callback request and will not ask for a check payment while performing the troubleshooting steps.

     

    To protect your security and privacy, here's how you can report this:

     

    1. Head to this link: https://security.intuit.com/.
    2. Next, click the Contact Us button.
    3. Look for the Report technical support scams section and then click it. 

     

    For more information, please visit this article: Identify Suspicious Activity, Phishing Scams, and Potential Fraud.

     

    In case you need guidance from a live support representative in completing your QuickBooks tasks, below are the ways to reach out to them:

     

     

    Additionally, I've added these resources that'll help you learn more about moving QuickBooks Desktop to another computer:

     

     

    I always want to ensure all your queries and concerns will be resolved. If you have any other issues with navigating the program, please don't hesitate to keep us posted.

    K
    kyleaa
    July 27, 2022

    my quickbooks merchant services deposit account was switched by someone (doesnt show up in activity log) to some foreign (Chinese lettering) ADP bank whose website is under construction. 

    [removed] for Intuit "support"

      LieraMarie_A
      LieraMarie_A
      July 27, 2022

      Hi there, @kyleaa.

       

      I know how uneasy it can be when this happens. I want you to know that we're here with you. 

       

      First, I recommend changing your password with a strong one. This way, it's hard for another person to figure it out.

       

      1. Sign in to the Merchant Service Center.
      2. Select Account, then Login & Merchant Accounts.
      3. Choose Change your User ID, Email, and Password. This redirects you to accounts.intuit.com where you can make changes. Select Sign in & Security.
      4. Click > to change your password.
        400w_Password_QBDT_US_Ext_110321.png
      5. Enter your current password, then enter your new password and then  Save. From now on, sign in to the Merchant Service Center with your new password.

       

      Then, reach out to our Customer Care Support team. They can take a look at your account and perform an investigation.

       

      Here's how:

       

      1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
      2. Select Talk to a Human.
      3. Enter a short description of your concern and press Enter.
      4. Click I still need a human.
      5. Select Contact Us to connect with our live support.
      6. Choose Get a callback.


      Lastly, to avoid the trap and protect your data in the future, check out our online security tips to help you keep your information safe.

       

      We also have a website where you can report phishing emails and other security issues. You can send the information directly to our security team. 
       

      1. Go to the Online Security Center page.
      2. Click Contact Us.
      3. Look for Report a fake email (or phishing email) and click on it. 

       

      Additionally, we have a guide on how to spot fake emails and how you can better protect and secure your account. Please refer to these articles:

       

       

      Please let me know if you have any other issues or concerns. I want to make sure everything is taken care of for you.

      S
      Shelleyd22
      August 22, 2022

      jennysnider1,  We were hacked last month.  So far the only communication with the escalation team is saying they are passing it on to the operational support team.  That was August 3, 2022, haven't heard anything yet.

       

      Someone hacked into our account created invoices to a company we have never heard of, but they use QB as well, and took the money from them through our QB account.($83,500)  They had changed our phone number, changed our banking info and created QB pay.  

       

      We do have an IT company that is suppose to manage our security, but apparently they aren't.  We had to handle all of the changes (passwords etc) on our own.

      I wish you luck!

      We also filed a police report .

       

       

        B
        belindajdunivan
        January 6, 2023

        Yes! On January 4th 2023 QB created case #1592604008 for a payroll issue and my company does not subscribe to any payroll services. My company did not contact QB for any assistance on January 4th. I have contacted QB regarding the breach and opened case #1592736122 but after 2 hours on the phone they did finally find my company, wanted to know if we do business in Canada, confirmed the Company address on their end does NOT match what QB shows on my end, gave me email addresses to contact that bounce back and then said they did their due diligence which did NOT include listening to the call that generated the original case. Its the same thing every time you contact support with something not in the script. They push it off their plate!

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