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August 13, 2020
Question

Self-employed online site is not saving changes and is not displaying information.

  • August 13, 2020
  • 1 reply
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1 reply

AlcaeusF
August 13, 2020

Welcome back to the Community, @jeff105.

 

To ensure that I'm on the same page, may I know if you're getting any error messages while working in QuickBooks Self-Employed (QBSE)? Any additional information will help me provide the best resolution.

 

In the meantime, try logging into your QBSE using a private browser (incognito). This will help us check if the browser is already full of frequently accessed page resources, causing some unusual responses.

 

Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

 

Once signed in, try to edit some transactions and save them again to double-check. If everything looks good, go back to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

Please let me know if you have any other issues or concerns, and I'll get back to you as quickly as possible. I'm always here to help. Have an amazing rest of the day!