Self Employeed Account deactivated and no way to reactivate it????

I logged into QB Self Employed on Monday to do some expenses and invoicing to find out that my account had been deactivated. So far I've talked to 5 support agents and have at least 4 open cases, I've lost track.

• One person asked me to request to be the primary and sent me a link - but I can't do that because I can't log in....
• Another asked me to submit a case to security, which seemed reasonable to me...I filled out the form and sent a picture of my driver's license. The request was denied because they "could not find my username or email address." Which does not make sense because the support people can all see my account. I have invoices from Quickbooks with my email address. My app and web page all still have my username filled in and they show that I logged in a few days ago with the account - which is accurate.
• Another support person asked me to create a new account and told me I could transfer all of my information from the old account, which they can apparently see just fine, to the new account. I did so and had a new person tell me that they could not do that and that I just "needed to start over again." I can start over, but I need my mileage information - but apparently they can't export and send that to me though I've offered in multiple ways to validate my account ownership.
• I've had two people put me on hold and then just got disconnected while they were 'researching' my case.

I'm OK with something happening and the account being frozen. Thank you for keeping an eye on it. I'm totallyh baffled by the facts that:

• There seems to be no way at all to unfreeze the account. Your support reps can see it, but apparently your security review team can't find it???
• There is no way to export data. If you can see the account, can you at least export the mileage information and send it to me so I can start over?
• There is no escalation path at all. The support seemed to be trying their best, but this seems like a complicated issue. Is there anyone with more experience that can help connect the dots? Nope, no way to work to tier 2 support.
• And there is no explaination at all as to what happended. Why on earth would I do any more business with this company if all of my information can disappear in an afternoon with no way and no process to recover it?

So, if you are browing this sub after just subscribing, my recommendation is to cancel your membership and find another company to do your self employeed bookeeping with. I'm not sure if there are any better options, but they certainly can't be any worse. This is going to cost this small business several thousand dollars in lost deductions.