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ck2709
February 13, 2021
Question

Separating Quickbooks account from Turbo Tax Account

  • February 13, 2021
  • 4 replies
  • 0 views

I initially used the same login credentials for my work related Quickbooks account and my personal Turbo Tax account.  I did not realize the two accounts would be linked in one Intuit account.

 

I would like to separate the two with the goal in mind of when logging into my work Quickbooks account I would not be able to access my personal Turbo Tax account.

 

I have followed all of the recommendations from Quickbook representatives and also Turbo Tax representatives which was requesting an email change.  I have done that, but it has not resolved the issue.

 

I just received an email from Turbo Tax in my work related email address and was still able to access my personal Turbo Tax using my work related Quickbooks login and password.

 

There must be a way to "unlink" the two accounts after creating separate 

    4 replies

    Jen_D
    Jen_D
    February 13, 2021

    Thanks for posting here, @ck2709,

     

    When you subscribe to Intuit services using a single email address, the system will create one user ID for all logins. The only way to unlink your services is to use another email address that is different from the credential you used when you subscribe to us.

     

    For the instructions on how to change your email for both services, see the following links:

     

     

    If you need anything else, please let me know in the comment below. I'll be right here to help you anytime. Have a good one!

    C
    ck2709Author
    February 13, 2021

    I did that but it did not resolve the issue.  The Turbo Tax account can still be accessed with the previous login.

    MichelleBh
    MichelleBh
    February 13, 2021

    Hello, @ck2709.

     

    Thanks for following the steps provided by my colleague above. I'm here to contribute another workaround to unlink your Turbo Tax (TT) to QuickBooks Online (QBO). 

     

    Let's create another Intuit account to unlink the two accounts. Let me show you how: 

     

    1. On the Intuit accounts page, click the Create an account link. 
    2. Enter a new email address and phone number. 
    3. Type a new password, then confirm it. 
    4. Tap Create Account. 
    5. Verify the email address. 

     

    See the sample screenshot below for your reference: 

     

     

    For more information, check out this article: Create an Intuit user account.

     

    After that, you can change either your TT or QBO credentials by following the articles presented above. 

     

    Once done, you can now login to your accounts with their appropriate login credentials. 

     

    But if the issue persists, I'd advise communicating with our Technical Support. They have tools to investigate the main reason why you're unable to unlink the accounts. 

     

    Please ensure to call them within business hours to guarantee we address your concern promptly. 

     

    I've also added articles about FAQs in Intuit account and handling company information. 

     

     

    Feel free to let me know if the issue continues, so I can also find other options. I'm always around to help you. Keep safe!

    B
    bskeens
    August 23, 2021

    I have the same problem and have tried the suggestions in this thread.  Did anyone find a way to separate the QuickBooks account from the TurboTax Account???

    katherinejoyceO
    katherinejoyceO
    August 23, 2021

    Thanks for joining in, @bskeens. I want to make sure this is taken care of right away.

     

    Since you've already tried all the steps shared in this thread, I'd recommend contacting our Customer Care team. They can look up your account and help you in separating your QuickBooks account from TurboTax. 

     

    Here's how: 

     

    1. Log in to your QuickBooks Online company.
    2. Go to the Help menu, then select the Contact Us button.
    3. Choose a way to connect with us by selecting Start a chat or Get a callback.

     

    You may check out our support hours before reaching us to ensure you can get hold of our agents: 

     

    • Plus, Essentials, Simple Start: Monday-Friday from 6:00 AM to 6:00 PM Pacific Time, and Saturday 6:00 AM to 3:00 PM PT
    • Advanced: Any time, any day. 

     

    Here's an article should you need some steps in updating your Intuit accounts: 

     

     

    Feel free to message again if you have additional concerns. We're always around to help in any way we can. 

    M
    mm_mm
    August 28, 2021

    I have tried all the suggested resolutions in this thread - NOTHING WORKS.  

     

    I have called Customer Care every day this week. I have spoken to several Customer Care representatives, some are unable to even comprehend the issue let alone provide a solution. At this point, I know more about linked accounts than members of the Customer Care team.  What is going on here?

     

    Why hasn't Quickbooks provided a solution to this extremely important issue that threatens the privacy and security of Quickbooks user accounts?

     

    This needs to be addressed ASAP.

    4
    4178803180
    January 26, 2022

    Turbo Tax

    C
    ChristieAnn 11
    January 26, 2022

    Hi there, 4178803180.

     

    Thank you for visiting the QuickBooks Community. Please know we aim to deliver customer satisfaction at all times that's why we fix an issue as soon as possible. With that, may I ask for additional information on which part you're referring to? Or specific issue you're encountering with Turbo Tax. I appreciate any further details so I can present an accurate solution.

     

    I'm adding this article so you'll be able to view details on how you can update your TurboTax (non-Advantage) account email, phone number, mailing address, or password: How do I update my TurboTax account information?.

     

    Feel free and don't hesitate to click the reply button below and add further details about your concern. I'm always around to help you. Keep safe!

    D
    daisybug1224
    February 8, 2022

    I had the same issue and cannot get resolution.  Any other suggestions?

     

    I have called and chatted online and been transferred a dozen times.  

     

     

    S
    sonyabarnard2
    January 20, 2023

    I went through this same issue because I created a QB account from my personal Intuit account I use for my TurboTax. I spent hours yesterday trying to unlink the accounts only to be told it could not be done and to simply export the data from the QB and send it to my former employer so they could create their own account to use for their business. I was doing contract work two years ago for my brother and he needed me to prepare reports for his CPA to do his taxes and in a short amount of time. I started using my personal account then and now two years later, no longer employed at my brother's firm. I received the email from turbo tax explaining this can't be done. They submitted a business license and drivers license for one of the businesses I did books on my account for and QB gave them ownership of my Inuit account. I spent 2.5 hours on the phone today walking through this with support from when I started this account and used it for my personal taxes until now. I showed them that my former employer now has access to my personal taxes and another business I did contract work for. This is a violation of my personal information and most private financial data. The people they GAVE my account to have now changed the information and I am locked out of my MY ACCOUNT. When I walked thru the steps to get my account back from them, there is not an option to choose to explain Turbo Tax has breached their privacy agreement and shared my financials. I am livid and won't let this go. You need to fix the glitches that allow this to happen and you need to fix your website that makes it so easy for someone to literally steal someones account. You made it easy for them and now difficult for me to get my own account back. 

    S
    sonyabarnard2
    January 20, 2023

    This is the email Intuit sent me. Notice the name on the account they say another personal was able to prove they own. You need to do some work on that Review Process Intuit! 


    Dear Sonya,
    We have made a change in ownership to the account Sonya [removed]. We were contacted by another person who asserted that they are the rightful owner of this account. They have submitted documentation to us to verify ownership, and it passed our review process. Therefore, that person has been granted Master Administrator access rights to the account, and you are no longer the Master Administrator. We take these changes very seriously. If you believe this change was made in error, or have any follow up questions, feel free to contact us at [removed].
    Sincerely,
    Intuit Customer Support

    MaryLandT
    MaryLandT
    January 21, 2023

    I want to help as much as I can, however pulling up your account isn't an option here in the Community forum, sonyabarnard.

     

    To ensure you're able to claim back the account, I'll let you contact our QuickBooks Online Live Team. They'll be able to verify who contacted and changed the master admin on file. 

     

    You may also prepare the documents needed to claim ownership. Then, request to be the primary admin by completing the form through this article: Learn how to request to be the primary admin or contact for a QuickBooks account.

     

    Let me know how the contact goes by replying to this thread. I'll be right here to help. I hope you'll get access to your QuickBooks account again.

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