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B
BC4
December 11, 2018
Question

Setting the number of Companies.

  • December 11, 2018
  • 3 replies
  • 0 views

I go to file open company and at the bottom it says set number of companies but the print is dim and it does nothing when I click on it.

 

3 replies

NOT MY USER ID
NOT MY USER ID
December 11, 2018

You need to have a company file open first.

    O
    Ollie82
    April 8, 2022

    Thank you so much for this easy fix to a problem I have been dealing with since getting a new computer. I have been trying to move my companies over and it would only allow 4 and now I can do all of them. Thanks for this.

    R
    RoseJillB
    April 8, 2022

    It’s great to know that we were able to help you resolve your concern by dropping here in the Community, @Ollie82.

     

    Rest assured that assisting and providing the right resolution for our valued customers is our top priority. If you have any questions about QuickBooks, you can always drop by and post your concerns. I’ll make sure to address that as soon as I can.

     

    Also, I added this article to your reference when checking the latest updates about the product: The QuickBooks Blog.

     

    I am hoping for your business to prosper. Have a great day!

    K
    KhimG
    December 11, 2018

    Greetings, @BC4.

     

    Let me be the first to welcome you to the Community. I’d like to share a few details for why the Set number of previous companies option is grayed out and not clickable.

     

    As what @NOT MY USER ID mentioned, you can only click on the Set number of previous companies once you have a company file open inside QuickBooks. To do that, follow the steps below:
    1.    Open QuickBooks and choose a company. 
    2.    Log in with your company file credentials.
    3.    Once you’re already on the Home screen, click on the File menu at the top.
    4.    Choose Open Previous Company.
    5.    Select Set number of previous companies.

     

    I attached a screenshot for your reference.

     

     

    This information should answer your question for why you’re unable to click the Set number of previous companies option in QuickBooks Desktop.

     

    Should you need anything else or if you have clarifications, please don't hesitate to let me know. I'll be here to keep helping. Take care!

    R
    rfish
    May 14, 2019

    thank you so much for the screenshot.  I downloaded close to 20 companies today and made this change and it has not taken effect.  Any idea what I should do to fix it?  Only 4 out of the 19 are showing and I downloaded all of them.  thank you

    JaneD
    JaneD
    May 14, 2019

    Allow me to jump into this conversation, rfish.

     

    I'm here to provide more troubleshooting options to show all companies you've downloaded in QuickBooks Desktop.

     

    Downloading your QuickBooks company files and setting the number of companies to 20 should show all of them. Since the problem persists, let's repair the software. Repairing replaces damaged installation files of the QuickBooks.

     

    To repair, please follow these steps:

    1. Secure a backup copy first.
    2. Open Control Panel, click on Programs, and go to Programs and Features.
    3. Select Uninstall or change a Program.
    4. Choose QuickBooks and click on Uninstall/Change.
    5. If prompted, click on Continue and choose Next.
    6. Click on Finish and restart your computer for the changes to take effect.
    7. Then, open QuickBooks as Administrator.

    I also suggest saving all the downloaded company files to one folder you specified.

     

    For further guidance, you can check out this article that will help: Fix QuickBooks Desktop (Windows).

     

    From there, you shouldn't have any further issues. Please let me know how it goes by leaving a comment below. I'll be here to keep helping.

    J
    Jen32
    December 7, 2019

    I tried your suggestion but it didn't work. No matter if I choose 5-20 companies to show, it still only shows 4.

    C
    ChristieAnn 11
    December 7, 2019

    Hi there, Jen32.

     

    Thank you for  trying out the recommended steps above to resolve your issue.

     

    If you access QuickBooks file over the network, the first solution would be to ping the server to ensure you are connected to the network.

     

    Here's how:

     

    1. Identify the name of your server computer.

     

    • On your keyboard, press the Windows logo+R.
    •  Enter CMD then click OK.
    •  Enter ipconfig /all then press Enter.
    •  Take note of the Host Name (servername).

     

    2. Type ping [name of your server] then press Enter.
    3. You can see a reply for each packet.

     

    • If you'll see a reply for each packet, it means your computer is connected to your network.
    • If you see a packet loss or a slow reply, your network should be diagnosed by a qualified IT professional.


    If you are connected to your network and the problem persists, I suggest searching for all company files.

     

    Go to your server computer and perform a wild card search for all company files by typing one of the following into the search bar:

     

    Take note to ensure to include the Asterisk (*) before the extension type to secure the search works correctly.

     

    •  *.qbw (Working Files)
    •  *.qbb (Back Up Files)
    •  *.qba (Accountants Copy Files)
    •  *.qbx (Accountants Transfer Files)
    •  *.qby (Accountants Change Files)

     

    Once the file is found, make a note of the file's Location and proceed to solution 3. If the file is not found, contact an IT professional to help locate the file.

     

    The Community always has your back, so please feel free to post an update by leaving a comment below. I'm here to help.

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