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January 23, 2021
Question

SETTINGS BUTTON WON'T OPEN NEW TAB WILL NOT OPEN ANY FORMS EG CHECK

  • January 23, 2021
  • 1 reply
  • 0 views
Can't open settings New will open the list but not the form eg can't get the check form

1 reply

January 24, 2021

I can help you get rid of the unexpected behavior, bouldermarine-gm.

 

It can be that your stored cache files caused the unusual response of opening new forms in QuickBooks Online. We can perform a few browser troubleshooting steps to verify that. Log in to your account using a private browser. Please use these keyboard shortcuts:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

If you're able to open a new transaction, you can switch back to the main browser and clear the cache. Otherwise, you can try using other support browsers to isolate these kinds of issues.

 

Feel free to visit these links to learn information about customizing and printing sales forms:

 

Reach back to me if you need anything else.