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TheTokenShop
November 22, 2022
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Shopify Connector by QuickBooks

  • November 22, 2022
  • 2 replies
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Hi! We are moving from another ecommerce platform to Shopify and form QB Desktop to QB Online. I am attempting to set-up the Integrations between Shopify and QB Online and I am running into some issues:

 

1. Shopify Connector by QuickBooks did not appear in the app store

2. Shopify Connector by QuickBooks is not showing any reviews and is not downloading an app when I click the Get App button, rather it is redirecting to my Sales Channel

 

We are trying to Synch Product and Inventory data with QB and believe that this is the right way to do this based on the following help articles:

 

https://quickbooks.intuit.com/app/apps/appdetails/shopify/

 

 

 

Did I pick the wrong day to do this?? 

 

Any advice or help would be greatly appreciated, two calls to support have yielded no help!

Best answer by TheTokenShop

Thanks for coming back, TheTokenShop.

 

I'm here to see to it that this is handled. The issue with downloading Shopify Connector requires help from our QuickBooks Support. I suggest reaching out to us for further investigation.

 

Here's how:

 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback.
  6. Type in your contact info.
  7. Select Confirm my call.

 

You can check out this article for our most updated contact information: Support hours and types.

 

I've got an article for your reference on how to integrate QuickBooks and Shopify:

 

Otherwise, you'll want to reach out to Shopify so they can help you with the integration process or find a remedy.

 

Feel free to check out our Help Articles to help you with the tasks when using QBO.

 

Get back to us if you have further questions about QuickBooks. Have a great day ahead.


After 20 mins on the phone with support, who stated that I needed to contact Shopify support for integration issues, I finally got the news from Onesaas chat support: 

 

"Unfortunately, the OneSaas app is no longer offered to US-based customers which is why you no longer see it in the Shopify app store. On the other hand, QuickBooks Online released QuickBooks Commerce Tab, which is available to US based customers."

 

 

 

 

The QBO Commerce tab has replaced the connector app and Inventory and Product synching is no longer available despite all of the support articles saying the opposite! 

Here's an article that need purged because they are no longer accurate:

2 replies

C
CharleneMaeF
November 23, 2022

This is unusual behavior, TheTokenShop.

 

The steps you performed are correct. The issues could be browser-related. The outdated stored cache can affect the program's performance.

 

To resolve this, I'd suggest logging in to your QuickBooks Online account via a private window. Doing so helps us determine if there's an issue with the browser.  

 

Here are the keyboard shortcuts: 

 

  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

 

Once logged in, connect the Shopify again . If it works, let's clear the browser's cache to ensure the program performs efficiently. Otherwise, you can use other supported browsers. 

 

If the issue persists, I'd recommend contacting our QuickBooks Support Team again. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

 

Additionally, I've added an article that'll help you learn more about moving the items from your system to QuickBooks Online through QuickBooks Connector: Manage the Push of Products.

 

I'm only a few clicks away if you need assistance managing your items in QuickBooks. It's always my pleasure to help you out again.

T
TheTokenShopAuthor
November 23, 2022

Thank you for the reply, I have taken your suggestion and used an incognito browser. The same experience happened. The Connector App takes me to the Connect Sales channel section of QBO, which does not sync product or inventory data.

 

Did Quickbooks Connector get a recent update? It is no longer showing any reviews and seems to not really work!

Fiat Lux - ASIA
Fiat Lux - ASIA
November 23, 2022

@TheTokenShop 

Have you check this reference?

https:// quickbooks.intuit.com/learn-support/en-us/help-article/manage-integrations/learn-shopify-works-quickbooks-commerce/L9LhHVuFz_US_en_US?uid=lat3eayo

 

S
Samantha Blake
May 9, 2025

Yep, I ran into the same mess when trying to use the Shopify Connector by QuickBooks. The app wouldn’t load, kept redirecting, and support wasn’t helpful at all. I ended up using Synder instead, and it’s been way easier. It syncs all my Shopify sales, inventory, and products to QuickBooks automatically. No headaches, no weird errors. If you're stuck, I'd definitely give it a try, it made my life a lot simpler.

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