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casey-pogue-dona
November 20, 2023
Solved

Should "Get things done" look the same with I log into my account on a different computer?

  • November 20, 2023
  • 1 reply
  • 0 views
Original commenter did not share additional details
Best answer by Tori B

Private browser didn't make a difference.  It still looks like screenshot 2.  I noticed that screenshot 2 has WORKSPACE at the top, but the one that works doesn't.


Thanks for checking back with us, @casey-pogue-dona. 

 

Looking at your screenshots, it looks like one is staying in business view and the other has changed to accountant. 

 

Since you've tried the suggested steps by my colleague above, I recommend contacting our Technical Support Team. This way, one of our agents can review your account in a secure environment and investigate this matter further. 

 

You can use the link I'm including below to connect with our team directly.

 

 

In the meantime, feel free to browse through our guide that has more information about the different views in QuickBooks Online: Switch between Accountant and Business view in QuickBooks Online. 

 

Please let me know if there is anything else I can assist you with. Take care! 

1 reply

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MadelynC
November 20, 2023

Yes, when you log in to your QuickBooks Online account from a different computer, the "Get things done" looks the same as on your initial device, Casey.


QuickBooks Online is designed to provide a consistent user experience across different devices. This allows you to seamlessly manage your tasks and data across all tools.


If you frequently use specific features in QuickBooks, you can customize the settings to display the most important information. Check out these resources to learn more:

 


You can add comments anytime if you encounter issues with the display or functionality. I’ll always be around to assist you, Casey.

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casey-pogue-donaAuthor
November 27, 2023

It doesn't look the same.  I'm logged into the same company, both in Accountant view.  Here are screenshots from the two computers. I've looked but can't find a way to customize the dashboard.

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CamelleT
November 27, 2023

We appreciate the screenshots you provided, casey.

 

When logging in to your two computers, make sure you are using the same browser. If it still shows up differently, we can perform basic troubleshooting. Here's how:

 

Start by opening a private browser or an incognito window on your QuickBooks Online (QBO) account. Based on your browser type, please refer to the keyboard shortcuts below:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

After this, clear the browser's cache so the system can restart. Clearing the cache will reboot the system, allowing you to work with a clean slate.

 

Check out this article to help you record your business expenses and give you a complete picture of your business and profit: Enter and manage expenses in QuickBooks Online.

 

Drop a reply below if you need further assistance with the Get things done tab, and I'll circle back to help you. Stay safe!

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