Question

Sign up problem in Intuit

Forum|Forum|4 years ago
April 7, 2022
6 replies
0 views

Hi, I am trying to register another Intuit Account but this message keeps on appearing

"The feature you've requested is temporarily unavailableMake sure your browser has Javascript and cookies enabled. If the problem persists you can clear your cache and cookies and then restart your computer, or try using a different browser."

We already tried clearing cache and cookies, and Javascript is also enabled. We also restarted the computer and changed the browser and the error keeps on appearing.

Hoping someone can help us on this.

Thank you.

Non-Product Specific

Fiat Lux - ASIA

Try opening the below links on any private/incognito browser.

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

MaryLandT

Thank you for choosing QuickBooks as your accounting software, ancianojem.

Let's isolate this case by using a private browser or incognito. One of the possible reasons why you experience an error when a window opens up could be due to the browser's full cache that causes QuickBooks to get this unusual behavior.

To start, log into your QuickBooks account using a private browser/incognito. Here's how:

Press Ctrl+ Shift + N keys on your keyboard (Google Chrome)
Press Ctrl+ Shift + P keys on your keyboard (Firefox or Internet Explorer)
Press Control+ Option + P keys on your keyboard (Safari)

If the private browsing session works, it means that you need to clear the browser's cache so the system can start fresh. You can also do this task on other supported, up-to-date browsers. Clearing the cache will refresh the system, and you'll be able to work with clean trash.

For more information about signing up in QuickBooks, you can check out this article: Sign up for QuickBooks Online Accountant.

Get back to me if you have any other concerns. I'll make sure you're taken care of.

A

ancianojemAuthor

I already did that but the same error persists.

R

RCV

This is not the impression we want you to experience when registering another Intuit Account, ancianojem.

I appreciate you for performing the recommended troubleshooting steps to get this resolved. In this case, it would be best to contact our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue.

You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:

Go to the Help icon on the top right.
Enter your concern in the search field.
Choose Talk to a human.
Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human.
Press Contact us.
Tick Continue.
Choose Message an agent or Get a callback.

Visit our Account Management page for more insights about managing your Intuit accounts.

I want to make sure everything is taken care of for you, please let me know how it goes or if you have any other issues or concerns. Just leave a comment below and I'll get back to you. Take care always.

9130 3531 5870 5146

"The feature you've requested is temporarily unavailableMake sure your browser has Javascript and cookies enabled. If the problem persists you can clear your cache and cookies and then restart your computer, or try using a different browser."

S

Stanislav Svyntytskyi

Cleaning up cache never helped with this problem. I had it few times before when register account for my clients and had it week ago. QBO support is useless and when call them virtual assistant is the worst assistant I ever faced.

Neither I nor my clients cannot sign up account so far 😞

Rubielyn_J

I'm sad to hear that you had such an experience with our support team. Rest assured I'll provide some information to make sure you and your client can sign up to your account, Stanislav.

Before that, may I ask if you received an error message when signing up to your account? I appreciate any extra information you can give, and it will help us isolate the issue and provide the best solution.

If you forgot your credentials or can’t get a verification code, you can read through this article to guide you in recovering your account: Get help if you can't sign in to your account.

Then, I suggest contacting our support team again. I know you've already reached out, but it's best to let them investigate further and help fix your sign-in issues.

Here's how:

Sign in to your QuickBooks Online company.
Select the Help (?) menu.
Choose the Assistant tab.
Click the Talk to a human option.
Select Get help from a human.
Click either Chat with us or Have us call you button.

You may also read through these resources to guide you in managing your login information in QuickBooks Online:

Let me know how it went with our support team. I'll be on stand by to further help if you need one. Stay safe!

R

RTWAlexis

I am having the same issue. I have cleared my cache and cookies 3 separate times, restarted my computer twice, used a different browser and even tried involving my IT guy. I have several clients that I need to assist with their taxes. That is only a fraction of my job duties, so when I have to take all these extra steps and call support, it forces me to put other pressing matters aside. Please advise!

Clark_B

I understand how hard it must be for you, @RTWAlexis.

I appreciate you for taking the time to express your concerns about the sign-up issue at Intuit and for performing the browser troubleshooting steps.

Looks like you contacted our support before and the issue still remains. However, I'd still suggest contacting our support team to further investigate and fix your sign-in issues.

Here's how:

Go to Help.
Select the Search tab, then choose Contact Us.
Type in your issue or concern in the field then, Hit Continue.
Click the Chat or Callback option.

For more detailed steps, please refer to this article: QuickBooks Online Support.

You may also read this article to guide you in managing your login information in QuickBooks Online: Update or change your Intuit Account login information.

I want to ensure that everything is taken care of for you. If you have any other issues or concerns, please leave a comment below and I will ensure that everything is taken care of for you.

S

Samith45678

This is bit of a joke asking people to use the community, who cannot login. THEY CANNOT LOGIN TO IT. I'm using an employee log-in here. I have not been able to get into my account for 10 days. Rang the support three times. Still no access. I'm pretty sure my company IP access is locked out at 81.137.193.186. I had some SEO extensions which analyse the page in Chrome, and I suspect that caused the problem.

I just had to set up a new laptop at my dad's to diagnose the issues. I can get into one of our two companies, I managed to get an employee to invite me to one company, but I had the issue reported here on the second. Tried several different e-mail addresses. Clear Cache Etc.etc..... I guess I have to go out of business then because no one seems to actually do anything!!!!

RE: Case:15111532956 GO on someone fix it please....

J

Jb1990xyz

Hi. I am facing the exact same issue. I have an invite from the company but this error keeps showing up once I fill out the info for a new account.

M

MelroseV

Thank you for joining this thread, Jb1990xyz. I recognize the importance of logging in.

Since you're facing the same issue and the error message keeps showing up, it would be best to contact our support team. They have the tools to review your account securely through screen sharing.

Here's how:

Go to (?) Help.
Select the Search tab and hit Contact Us.
Click the Ask about something else tab.
Choose a way to connect with us:
- Have us call you - We'll save your spot in line and call you back.
- Start a chat - Start a conversation.

Additionally, I suggest checking out this link and watching videos to learn your way around QBO: https://quickbooks.intuit.com/learn-support/en-us/quickbooks-online/help-tutorial/get-started/.

Keep me updated in the comments if you have further questions about your account in QuickBooks Online. I'll be around to lend a hand.

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