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November 1, 2024
Question

Since Last month October 2024, I can not export tax withdrawal; it show message "transaction failed to export" contacted QB but no solution. Please helps

  • November 1, 2024
  • 2 replies
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2 replies

November 1, 2024

We can take a few steps together to troubleshoot and regain your ability to export your tax withdrawal in QuickBooks Online (QBO), Duc.

 

Sometimes, a browser can accumulate a lot of frequently accessed pages, which could lead to unusual behaviors and errors when you try to export your tax withdrawal. To help resolve this, I recommend opening an incognito window in your browser to access the product with a clean slate. 

 

Depending on your browser, you can use the following shortcuts:

 

  • Google Chrome and Microsoft Edge: Ctrl+ Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If you don't receive an error when attempting to export, please return to your regular browser and clear the cache for a fresh start. Additionally, switching to other supported browsers could also be worth a shot. 

 

Moreover, QuickBooks enables you to run reports for guidance on reviewing transactions included in each box on the tax return based on your tax settings.

 

Don't hesitate to post here in the Community if you have further questions about exporting tax withdrawal in QBO. I look forward to assisting you more. 

November 4, 2024

Hello Jelayca,

I have one of your QB customer service working remotely tried all your recommendation but it the same problem. I do think this is a glitz on software. Please note, payroll check is okay just Tax withdrawals section. Thank you

 

November 8, 2024

I also have this problem - just spent 40 minutes with a very pleasant Tier 1 agent (Jessica).

I'm very familiar with these sorts of problems, particularly with 'cloud based' applications running across many different browsers and export methods.  I am fine with 'non-critical' problems like this being resolved in a non-emergency manner, what I'm not going to accept is that the 'distributed agency' model of Tech Support that has too little support provided by the 'Tier 2' and other team members  to the front-line Tier 1 agents.

 

I strongly recommend that a real-time 'known issues' log is managed and available to all levels of the Tech Support organization.  It is absolutely necessary that a large organization like Intuit has such a capability so that they don't waste the Tier 1 response team and don't further frustrate their Customers (like me). 

 

What took me 30 minutes, could have been a 30 second exercise:

"Tell me your problem - ah, here it is - yes we know about it and are working on a resolution - the team is now projecting that a solution should be available in X hours/days - before I leave you - would you like an email or text message when it is resolved and you can check it out?"

 

Maybe even one better:  Post a 'flag' on the website page where the system is currently 'kaput' - Then your 'valued customers' don't even waste their time on repeated tries to operate something that Intuit has known to be broken.

November 8, 2024

Did any one not using QB automatic tax pay and file (do your own tax and pay thru QBO facing this export "Tax withdrawal" data??? I am trying to get off automatic tax pay and filing. Thanks