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May 22, 2021
Question

So it’s telling me it will take 3 days to hear back about my account to get payed but one of my customers just payed me so I want to know if I will be ale to get get that money

  • May 22, 2021
  • 1 reply
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1 reply

BettyJaneB
May 22, 2021

Hi there, @josephsmj2021-gm.

 

You've got me here to share some insights about the funding time for QuickBooks Payments.

 

Funds usually reach your deposit bank account within 2-3 business days of the transaction. It varies depending on the time of day you enter transactions, which financial institution you choose for transactions to be deposited in, and how long it takes your bank to verify and process electronic deposits.

 

If this is your first payment, we deposit your funds within five business days after you processed it. Your first deposits take a bit longer while we set up your merchant account.

 

On the other hand, the approximate wait time for credit card payments to be transferred to your bank would take 5-7 banking days, while ACH deposits may take 7-10 business days.

 

If the payment is still not deposited within the given length of time, I recommend contacting our Customer Care Team. This team is the best resource for such inquiries, as they're able to assist with determining the details of the transaction and why it hasn't been deposited into your account.

 

To do that:

  1. Go to the ? Help menu and choose Contact us button.
  2. In the Ask a question (or tell us what's wrong), describe the problem you're having.
  3. Hit Continue then choose your contact options in the Choose a way to connect with us section.

You can also get our contact details here: Contact QuickBooks Self-Employed Support.

 

To give you more details about the funding process and on how to check its status, please scan through these links:

Reach back out to me if you have additional questions, I'll be right here to help. Have a great day!