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yatpui
October 15, 2021
Question

Stop 2 factor authentication

  • October 15, 2021
  • 6 replies
  • 0 views
its a pain and waste of time to have to use the 2 factor authentication. I log in 10 times a day and this counter productive.

    6 replies

    R
    ReymondO
    October 15, 2021

    Thanks for reaching out to the Community forum, @yatpui.

     

    The two-two-factor authentication is an additional layer that strengthens the security of your QuickBooks Online (QBO) account. If you want to stop using this feature, you can turn it off by following these easy steps:
     

    1. Sign in to your Intuit account.
    2. Tap Sign In & Security from the left menu.
    3. In the “Two-step verification” section, hit Turn off.
    4. Enter the code.
    5. Select Continue.

     

    Please take note that you need to use the same phone number when you set up your account to receive the code.

     

    If you're using a different phone number, you'll need to update it first so you can log in to your account. Once done, you can now turn off the two-step verification.

     

    For more information about this process, kindly check this article: Turn on or turn off two-step verification.

     

    As an additional reference, you may find this resource helpful too: Add, delete, or change user access. 

     

    If you need more help with this, simply leave a comment down below. I'm always here to answer it. Have a nice day.

    Y
    yatpuiAuthor
    October 15, 2021

    i already have this feature off, but i still get the 2fa every time.

     

    Therefore i'm not able to turn it off, as it is already off.

     

    What else can be done?

      C
      CharleneMaeF
      October 15, 2021

      I can certainly help you get this sorted out, yatpui.

       

      Since it keeps asking for codes, I'd suggest logging in to your QuickBooks Online account twice via a private window. This doesn't use the existing cache files, which makes it a good place to determine if this is a browser-related issue.

       

      Here are the keyboard shortcuts: 

       

      • Chrome: Ctrl+Shift+N
      • Firefox: Ctrl+Shift+P
      • Safari: Command+Shift+N

       

      If it doesn't ask for a code the second time you log in, I'd recommend clearing the browser's cache. This removes its stored files to ensure the program performs efficiently.

       

      If private browsing doesn't work, I'd recommend using other supported browsers. They'll provide the best and most secure experience with QuickBooks. 

       

      In case the issue persists, I'd suggest contacting our QuickBooks Support Team. They can securely check your account determine the main cause of this.

       

      Additionally, I've included these articles that'll help you manage your QuickBooks Online account information:

       

       

      Please keep us posted if you have other QuickBooks-related questions or concerns, yatpui. We're always here to help you out.

      B
      Bondo707
      February 4, 2022

      I've now spent 3 hours over two days with chat support trying to disable 2-step identification, which is off on my end, just to be lied to at the end. They had me jump through every hoop possible; different browser, incognito, clear cache, reenable & then disable, wait 5 minutes and try again, transferred to higher support just to go through it all again, and I still receive 2-step requirement every time I time out or log in. After 3 hours of wasted time the chat agent told me that it's supposed to be that way and they can't change it! So apparently they wasted 3 hours of my time for their amusement? Either that or they just lied to me. 

       

      Has anyone figured this out? I'd prefer not to go through the major hassle, but I'm going to switch services if I can't turn this off.

        M
        metalman23
        May 4, 2022

        i have the same problem =, the incompetent fools can't get their facts straight, the setting is off and is still wastes my freaking time every single time i login

         

        and now they don't even answer the phone losers

        AlcaeusF
        AlcaeusF
        May 4, 2022

        Hi, @metalman23.

         

        I appreciate you joining this conversation. Allow me to jump in and help make sure you can turn off the two-step verification in QuickBooks Online (QBO).

         

        I can see that you already turned off the two-step verification in your QBO settings. However, as mentioned by my colleague Jovychris above, we still have multi-factor authentication or MFA that allows you to receive the code by email, text, or call.

         

        The MFA is a security enhancement on top of the usual password requirement. When you log in, we send you a one-time confirmation code through your email or mobile device. The option to turn it off is currently unavailable. The MFA may trigger whenever you sign in to an incognito window or after clearing the browser's cache and cookies.

         

        For more information about the two-step verification and/or MFA, consider checking out this article: Verify your QuickBooks Online account with multi-factor authentication or two-step verification.

         

        I also recommend visiting our website for more tips and other resources you can use in the future: Self-help articles.

         

        Please leave a comment below if you have additional questions about this or anything else QuickBooks. I want to make sure everything is taken care of for you. Keep safe.

        A
        andy_meadows
        May 13, 2022

        Yeah, this is still happening.  Got it to stop once, for about a week, and then it's back.  2FA is off.  I do NOT receive MFA emails so that's not it.  Don't say it is.  Being in IT, I'd be exceptionally embarrassed releasing something in this state.  Then again, I care about how my customers (and their customers) use the software and how it impacts their lives.  Apparently, you don't.  This issue is enough to drive me to look for other solutions come start of the new fiscal year.  I'm sure others feel the same.

         

        You need to fix this.  Here, I'll help:

         

        if (settings.two_factor_enabled) {

            perform_two_factor();

        }

        redirect_to_dashboard();

         

        Fixed.

        M
        MaryF
        May 16, 2022

        For those experiencing this -- Please check if you have the browser extension uBlock Origin enabled. If so, temporarily disable it. If that stops the MFA from looping, then that means you will need to unblock the associated QB Online blocked script inside of uBlock Origin.

         

        M
        MaryF
        May 18, 2022

        If you do not wish to disable uBlock Origin, you can extend the duration of time before QB Online times you out to be 3 hours by going to the Gear Icon → Account & Settings → Advanced → Scroll down to Other preferences → Adjust Sign me out if inactive for to be 3 hours instead of the defaulted 1 hour. This won't resolve the issue, but it will decrease the number of instances you are asked to do MFA.

         

        Asking your ISP to switch you to a static IP may help as well.

         

         

        J
        jane-evans
        November 28, 2022

        Are there any updated directions for turning off two-factor authentication?  all the directions say to:

         

        1. Sign in to your Intuit account.
        2. From the left menu, select Sign in & security.
        3. Select 2-step verification.

         

        Guess what?  THERE IS NO "Sign-in & Security" tab on the left menu once logged into Quickbooks online. I've looked for something similar in Account and settings but only found the ability to change the sign-out option to 3 hours.  I really just want two-factor authentication completely gone, I hate it.  most professionals have QuickBooks on during the day while they work on other stuff and the constant logging in with two-factor authentication is a real-time suck. 

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