Skip to main content
May 24, 2021
Question

Subscription fees charge on cancelled accounts

  • May 24, 2021
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

Kristine Mae
May 24, 2021

We'll want this checked as much as you do, Dsajovitz.

 

Checking fees requires us to pull up your account. I suggest reaching out to our customer care support. Here's how:

  1. Click Help inside QuickBooks Self-Employed.
  2. Select Contact us.
  3. Enter "Subscription fee" in the description field, then click Continue
  4. Select either Start a chat or Get a callback

Once you cancel your account, we keep your data for one year after cancelation. If you wish to reactivate your account, feel free to check this article: Resubscribe to QuickBooks Self-Employed.

 

Feel free to let us know if you have other concerns. The Community is available 24/7. Take care!