Support help to cancel my subscription

The support team that can help you in canceling your subscription is our live technical support team, NHCMA.

Before proceeding, please note that the cancellation will only take effect at the end of your current billing cycle. For example, if you cancel at any time during May, your cancellation will become effective at the end of May, and you will still be responsible for May's subscription fees.

Meanwhile, our sales team focuses on promoting QuickBooks products, engaging with customers, and providing solutions to drive sales. On the other hand, our technical team concentrates on product troubleshooting, and providing technical support in real-time.

The live technical support team is available from Monday to Friday, with our doors open from 6 AM to 6 PM Pacific Time, and 6 AM to 3 PM Pacific Time on Saturdays. For Advanced users, you can reach us any time, any day.

For more information about our live support team, you can refer to this article: Get help with QuickBooks products and services.

As the technical live support team for QBO Simple Start, Essentials, and Plus are unavailable during weekends, you can cancel your subscription by following these steps:

1. Go to Settings and select Subscription and billing under Profile.
2. In the QuickBooks window, choose Cancel, Cancel Subscription, or Cancel Online.
3. Follow the on-screen steps.

For other ways to cancel your subscription, you can refer to this article: Cancel your subscription.

After canceling your subscription, please know that you can preserve your QuickBooks data for one year, allowing you to review, export, and print it in read-only access mode, and won't be able to make any changes during this period.

QuickBooks team is always here for you if you decide to resubscribe in the future. We appreciate your business and look forward to welcoming you back whenever you're ready. Take care.