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billr1
October 20, 2023
Question

Suspected scam; looks like Intuit's account database has been hacked

  • October 20, 2023
  • 2 replies
  • 0 views

This morning I got a voicemail on my office number (the number listed on my QuickBooks account) saying that my QuickBooks Online account is up for renewal but the credit card was declined. The voicemail gave a phone number to call and a person to ask for. I called the phone number, and all I got was a recording, in a synthetic-sounding voice, saying we're too busy now, please try again later. I tried this a couple of times and got the same thing. I left a message but didn't leave any PII, let alone a credit card number. Then I looked at my account online and found that a credit card payment had gone through successfully just yesterday. I verified this in my banking records. I also noticed that my phone operator (Google Voice) had tagged the call (from an 877 number) as possible spam.

 

This is extremely suspicious. The call clearly came from a scammer, someone who knew that I have a QB account and knew my office phone number, they were hoping that I would leave a voice mail message with a credit card number. It is hard to believe that it's a coincidence. Therefore I believe that Intuit's account database has been hacked. I tried getting to someone at Intuit's fraud & abuse department but the help chatbot just gave me the runaround. I would be grateful if someone could suggest next steps. 

 

Thanks,

 

- bill. 

2 replies

MJoy_D
MJoy_D
October 20, 2023

Thank you for posting here in the Community, Bill.

 

I can provide you with additional details regarding the safety and security of your account.

 

We understand that the safety and security of your data is of utmost importance, and we want to assure you that Intuit takes this responsibility very seriously. We have implemented various measures to protect your data, such as encryption and advanced security protocols. Rest assured that your data is safe with us, and we'll continue to prioritize its security. Refer to this article for more information about how we protect your data: Privacy and Security. It'll tell you more about how we keep your data secure, spot when scammers spot you, and our list of recommendations.

 

Here's an article that will guide you in avoiding customer support scams: Identify suspicious activity, phishing scams, and potential fraud. You can scroll down to the Stay aware: Check out the latest information from Intuit section and then proceed to the What can I do to protect myself from a phishing attack? dropdown to find the steps on how to file a report about a phishing attack. 

 

If you ever need to check your subscription details, log in to your account go to the Gear icon, and then proceed to the Subscriptions and billing. You'll be able to view your payment history for the last six months. Here's how you can manage billing, payment, and subscription info in QuickBooks Online. It'll help you update your card details, change your subscription plan, or check your billing history without any hassle. 

 

In the meantime, here's how you can switch to annual billing if you have a payroll subscription for the payroll base fee. 

 

Keep me posted if you need further information about keeping your account safe and secure by leaving a reply below. The Community is always here to assist. Stay safe, and have a wonderful day!

B
billr1Author
October 20, 2023

Thanks but I am not so sure about "Rest assured that your data is safe with us," which to me sounds like a boilerplate reply that does not address the particulars of this situation. To repeat, there is enough specificity about this purported scam to suggest a data breach. I would like an investigation and to know the result of that investigation, not just some boilerplate response.

 

Thanks,

 

- Bill. 

    M
    Mark_AG
    October 20, 2023

    Hi there, @billr1.

     

    I understand that you are concerned about your data and information safety within Intuit. As a trusted service provider, we prioritize the security and privacy of our users. If you'd like an investigation about this, please don't hesitate to contact our live support, as they will assist you with this concern and take proper action.

     

    Here's how:

     

    1. Head to this link: Contact Us.
    2. Select QuickBooks Online product and click Continue.
    3. Select Contact Us and choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

     

    I want to provide you with these articles for your future reference:

     

     

    Please let me know if you have any additional concerns about Intuit Security. We'll do our best to help and provide excellent service.

    M
    MAnneJ
    April 30, 2024

    I am well aware of how data and information safety is beneficial to your business, @billr1. No worries. I can provide information concerning the safety and security of your account in QuickBooks Online (QBO).

     

    The domains you've provided sound realistic at first glance. However, none of these emails belong to Intuit. Moreover, we can check if the emails you've received are suspicious, phishing scams, or potential fraud. Refer to this article and learn how to recognize official Intuit correspondence and websites: Identify suspicious activity, phishing scams, and potential fraud.

     

    Furthermore, I've also added this article for you to learn how to add Intuit's service email addresses to your email's allow list: Receive important email messages from Intuit.

     

    In addition, I've included this article for your reference and to learn how to update or change your email address, user ID, password, and other information for your QuickBooks, TurboTax, or Credit Karma products: Update or change your Intuit Account sign-in information. 

     

    This thread is always open should you need additional assistance managing your credentials. I'll keep an eye out for it. Stay safe. 

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