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Welcome to the community, @yukonexcursions.

I really wanted to help you directly to resolve it as soon as possible. Since this is an open forum page, I would suggest contacting our QuickBooks support team. They can check your account and its status, as well as provide you a clear explanation of why this happened.

To contact support, here's how:

1. Log in to your QuickBooks Online.
2. Go to the Help icon the click Contact Us.
3. Enter a short description of your concern.
4. Choose from the option on how to contact the support team.

Please check our support hours and contact us at the time most convenient for you.

Feel free to reply on this post if you have additional questions. Have a great day and take care.