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March 21, 2023
Question

Switch to single user mode

  • March 21, 2023
  • 1 reply
  • 0 views

I am trying to switch single user mode (desktop version) - the system keeps telling me "

We weren’t able to close the company file for all users

Some users may have a window that prevents the company file from closing.  Contact them to ask them to close any windows they are working in and log out."

 

Except nobody else is logged in, this just starting happening a few weeks ago and I can't get around it.  Very annoying.  

 

Any suggestions?

1 reply

March 21, 2023

Hi there, @UDNFinanceGuy.

 

I'd feel the same if I get the same error for how many weeks when switching from multi-user to single-user mode. I'm here to help get rid of the error message so you can get back to working order.

 

If the error consistently refers to a specific user, and that user is not actually doing a task in QuickBooks, you can follow the steps below:

 

  1. Have the user that’s referred to in the error close and reopen QuickBooks on their workstation.
  2. On another workstation, open QuickBooks. Go to the Company menu and select Users, then View Users.
  3. Have the user that’s referred to in the error sign out of QuickBooks on their workstation.
  4. Go back to the list of users. If the specific user no longer appears as signed in, you should be able to do the task without the error. 

 

However, if the error appears on multiple workstations or on only one workstation, you can check out this article to learn how to fix it: Fix locked file errors in QuickBooks Desktop.

 

Just in case you want to know the tasks and features available you can use in single or multi-user mode, you can read this article for more information: Features available and tasks you can perform in single or multi-user mode.

 

Come back to this post if you have other concerns or follow-up questions about switching to single-user mode. I'll be right here to provide further assistance.

February 10, 2024

Trying to switch to single user mode and states a user is logged in.  I cannot kick the user, receiving the same response as this OP.  I go to 'Chat With A Coworker', and no one but myself is logged in.  No where else does it show that user logged in except when I switch to single user mode.