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paula6
May 12, 2022
Question

Tabbing from the Tags field goes to the green plus sign but now a separate box pops up that you cannot get out of without using the mouse. Anyone else having this issue?

  • May 12, 2022
  • 1 reply
  • 0 views
Being able to move thru a transaction without having to use a mouse results in quick and efficient entering of data. When you tab down from the Tags field, you land on the green plus sign (to add a line) but now a separate box pops up that you get stuck in and cannot get out of without using the mouse. This popup is also impossible to use as an entry line as it stays a very small so you cannot see what you are entering and where. Anyone else having this problem and know how to fix it?

1 reply

AlcaeusF
AlcaeusF
May 12, 2022

Greetings, @paula6.

 

Thanks for bringing this to my attention. I'm here to help make sure you can use the Tab key when moving around fields in most forms in QuickBooks Online (QBO).

 

We haven't received any similar reports at the moment. To check if the browser is already full of frequently accessed page resources (cache and cookies), causing some unusual responses, let's sign in to your QBO using a private browser (incognito).

 

Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

Once logged in, try to create a test transaction and use the Tab key to double-check.

 

If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

To learn more about managing the Tags feature and keyboard shortcuts in QBO, consider checking out these articles:

 

 

For tips and other resources, you can also visit our website for future reference: Self-help articles.

 

Let me know if you have additional questions about this or anything else. I'll be more than happy to answer them. Stay safe always.

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