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frustrated42069
January 6, 2025
Question

Talk to a real customer service person

  • January 6, 2025
  • 2 replies
  • 0 views

I feel like I'm going in circles trying to get in touch with a real customer support person.  My company has two instances of Quickbooks Desktop Enterprise.  The individual that managed the licenses and payments is no longer with the company.  I'm trying to log into their Quickbooks Online account to update the contact information and manage the billing information.  While I do have access to their old email account, I don't have access to their phone for the 2FA.

 

I tried calling the support number and while I did get through to a human I could not understand what they were saying as there was a baby crying in the background.  They mentioned something about a transfer ownership form, but I would need provide my a copy of my Government ID?!?!  I'm absolutely not providing that.

 

Please, is there any way possible to talk to a real person either via phone or email? I have admin access to the Quickbooks company files and have the 2 license keys.

    2 replies

    C
    Chrea
    January 6, 2025

    Can you login to CAMPS with their email address as the Primary Contact and find your license code there?

    htpps://camps.intuit.com

     

    F
    frustrated42069Author
    January 6, 2025

    I was able to get into CAMPs with their email address, however it didn't give me what I need.  The Quickbooks license number associated with this CAMPs account did not match the licenses we're currently using.

     

    I think the real question I'm asking is given two License and Product Numbers could someone tell me which User/Email address those Licenses are associated with at my company?

    J
    Jessavell_A
    January 6, 2025

    Having full access to your account is indeed essential for seamless management, Frust. I'm here to help by providing the necessary information to resolve any issues with accessing your account licenses.

     

    In QBDT, if the Primary Admin isn't around or can't be able to transfer the role to you, you can send a request to our account support team. They'll be requiring you to provide documents for security purposes and to verify everything. This way, they can initiate and transfer the Admin access to you. For more details, you can refer to this article: Transfer the primary admin role in QuickBooks Desktop.

     

    Once you're ready, you can send a request to our account protection team.

     

    Moreover, you can reach out to our live support team to verify which user or email address the licenses are associated with your company.

     

    On the other hand, you might want to add a user with a specific role to manage your books by creating a user with defined access and responsibilities.

     

    We'll keep this thread open for you to reply if you have further questions about managing your account licenses. Just click the Reply button below and we'll respond promptly.

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