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userlindsay2
December 9, 2022
Question

Technical issue: every time I click save, Quickbooks Online brings me back to the home screen. How can I fix this?

  • December 9, 2022
  • 1 reply
  • 0 views
For example, if I create a bill under a vendor, when I click save, it brings me back to the home screen, so if I want to create a check for that bill, I have to click on Vendors, search for the vendor and open it again. Once I create the check, it will take me back to te home screen again. This makes getting any work done take so much longer than normal. I have cleared my cookies and site data multiple times and tried in both Chrome and Edge and have had the same issue for weeks now.

1 reply

M
Mark_R
December 9, 2022

I appreciate you performing some troubleshooting steps to fix this unusual behavior in QuickBooks Online (QBO), @userlindsay2.

 

I want to ensure this issue is taken care of, and I'd like to redirect you to the best support group available to get this addressed right away.

 

I've replicated your issue on my sample company file, and I was able to save a transaction without QuickBooks bringing me back to the Home screen. I also look for an open investigation regarding the issue, but there's none.

 

This unusual behavior should be fixed by clearing the browser's cache or using other browsers. Since it didn't work, I recommend contacting our QuickBooks Support Team. This way, they can further check on this matter and provide in-depth troubleshooting steps to get this resolved. They can also create an investigation ticket if other users are experiencing the same.

 

To reach them, you can follow the steps below:

 

  1. Sign in to your QuickBooks Online account.
  2. Click the Help button.
  3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
  4. Select Contact Us.

 

You may want to run and customize reports in QuickBooks. This will help you focus on the details that matter the most to you, especially your sales and purchase transactions.

 

Our Community forum is always open to help you again if you have other concerns with QuickBooks. Have a good one!

U
userlindsay2Author
December 12, 2022

I was able to resolve the issue by disabling the Dashlane extension on my browser; apparently the frequency in which is generate cookies causes disruptions.

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