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M
MOBStd
December 3, 2022
Question

That sign-in info was correct, but we can only connect certain types of accounts. You can try a different bank. (2106) Fix this?

  • December 3, 2022
  • 1 reply
  • 0 views
QB tried to deposit funds to an old bank account that shouldn't even be active anymore. The deposit failed and QB is asking me to correct our bank info, even though that has already been done. I had to re-verify all our bank info, online login, verification etc (even though, again, this has all already been done). After all that I get this message:

"That sign-in info was correct, but we can only connect certain types of accounts. You can try a different bank. (2106)"

All our of other deposits have been working fine....we're just trying to get this one erroneous, stray transaction to transfer to our current account, which again, has been working fine for over a month now. Troubleshooting steps online for this error are standard generic/useless drivel, not helpful. Thanks!

1 reply

Nicole_N
Nicole_N
December 3, 2022

Hi there, MOBStd. Thanks for sharing the details of your concern. 

 

I appreciate your effort in doing the verification process to correct your bank info.  I'm here to help you and ensure this will be addressed right away. 

 

First off, I'd suggest contacting your bank's customer service for possible issues. If everything is good on their end, then it would be best to contact our QuickBooks Online support team. 

 

They have the necessary tool to pull up your account securely. We can also have a screen-sharing session with them to further investigate the error. This way, they'll be able to provide you with the best resolution.

 

Here's how you can reach out to them:
 

  1. In your QBO account, click the Help (?) icon at the top.
  2. Select Contact Us.
  3. Enter your issue or question, then select Continue.
  4. Select from the following: Start a live chat, or Call us.

 

Please consider checking our available hours when contacting them to ensure we address your concern timely.

 

For future reference, you may also read this article about fixing specific bank errors in QuickBooks Online: What to do if you get a bank error or can't download transactions in QuickBooks Online. 

 

Know that you can always get back to me if you have further questions about managing your account. I'll be happy to assist. Stay safe!

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