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M
mark383
April 15, 2025
Question

The Copy function is not working. We need help. This has been going on for more than 3 weeks and we are not getting the proper attention and support.

  • April 15, 2025
  • 1 reply
  • 0 views

Our Case is: [removed by a moderator]. We were told we would get an update on April 14. This never happened. The Copy function runs for days then fails. This occurred on 3/23, 3/29, and 4/5. Finally, one ran to "success" after running several days on 4/6. But since so much time had passed, and the data did not appear to match with the source (we were uncertain about that), we started another Backup and this past weekend. The backup took over 40 hours. At this moment, the Copy process has been running for over 48 hours and has been stuck at 75% progress for more than 24 hours. This is simply not acceptable. A backup and copy function should be a straight forward process. If there is a problem, a customer should not be left hanging for almost a month!

1 reply

J
JanbonN
April 15, 2025

We truly understand your sentiments, mark383. You deserve timely and effective communication, especially when dealing with ongoing issues. That said, I recommend contacting our support team again to update them on your current circumstances and seek further assistance.

 

Please note that our support team has the necessary tools to access your account, determine the cause of the issue, and offer a resolution. Here’s how you can connect with a live representative:

 

  1. Go to Help and choose the Search tab.
  2. In the search field, type in contact support.
  3. Click the Contact Us button.
  4. Please choose between the methods to connect with our support.
  5. Follow the on-screen steps based on your choice.

 

Additionally, you can refer to this article about controlling user profiles in the program: Add and manage users in QuickBooks Online and Intuit Enterprise Suite.

 

Your patience throughout this process is greatly appreciated, mark383. If you have further queries about the copy function, please feel free to leave a response. We're always here to help you the best we can.

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