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P
PIN11
January 5, 2021
Question

The Expenses by Vendor report is incomplete - missing vendors completely - is anyone else having this issue?

  • January 5, 2021
  • 3 replies
  • 0 views
Original commenter did not share additional details

3 replies

J
JonpriL
January 5, 2021

Hello @PIN11,

 

You can customize your report to see the vendor names of your expenses. Let me show you how.

  1. Go to Reports.
  2. Select Expenses by Vendors.
  3. Click Customize.
  4. Under Rows/Columns, select Names.
  5. Click Run report.

But if your report already shows the Name column and vendors are still not showing, consider logging in to your account and pulling up the same report using an incognito or private browser. To do so:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

If the issue persists, you may need to clear your regular browser's cache so the system can start fresh. Or use a different browser to pull up the same report.

 

.Additionally, I've got you this helpful article for guidance in preparation for the 2020 tax season: QuickBooks Online Year-end Checklist.

 

If you have any other questions, please let me know in the comments below. I'll be here to lend a helping hand.

P
PIN11Author
January 5, 2021

Thanks for the suggestions.  Good info for future use.

 

Unfortunately, the report still isn't correct. It is totally missing vendors altogether. I've even selected the missing vendors and ran the report separately on them.  Even though we had bills and made payments, they are not showing on the expense report. There must be a bug.

M
MadelynC
January 5, 2021

Since the issue persists after performing some troubleshooting steps, let me route you the right support to get this resolved @PIN11.


Contacting our Technical Support team would be best to check this further. With the help of their tools, they’ll recognize the cause of missing vendors in the expense report. They can also provide additional fixes so you can get back to business. Just make sure to connect with them between 6:00 AM prior to 6:00 PM pacific time so you’ll be assisted right away.  


Here are the steps to reach out to our support:

 

  1. Select the Help menu.
  2. Enter “Talk to human” in the field until you see the Contact Support team option.
  3. Choose a way to connect them.

To get the most out of your financial records, feel free to visit this article about customizing reports in QuickBooks Online. This is where you can manage the details, share information and more.


Don't hesitate to get back if you have other reports concerns. The Community is always available whenever you need help. Happy New Year!

H
hatethis4
January 19, 2024

I have cleared cache, gone incognito, and my Expenses by Vendor Summary report is missing vendors is missing.  

J
jeanbiverly_
January 19, 2024

I appreciate you for performing the troubleshooting steps, @hatethis4. Let me share some workarounds to help you get past this issue.

 

If you find missing vendors in your Expenses by Vendor Summary report, it's likely due to an incorrect Report period. Ensure you've set it to "All Dates," and then click "Run report" to display all vendors.

 

If the problem persists, I recommend contacting our support team to investigate the matter further. Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Click on the Help icon in the upper right corner.
  3. Select Search, then Contact Us.
  4. Type in your issue or concern and hit Continue.
  5. Choose a way to connect with them.

 

In case you want to personalize your reports, you can check out this article for more guidance: Customize reports in QuickBooks Online.

 

Should you have any other queries besides the missing vendors in your Expenses by Vendor Summary report, feel free to leave a comment below. We're always glad to help. Stay safe!

J
Jen Horton
April 11, 2024

2024, April, and I'm having the same problem.

Cleared my cache, no change

Went incognito, no change

Changed report period to All Dates and it did change the report BUT it didn't add any of the missing vendors.

I've confirmed the missing vendors are located in the Vendor Report, and their name was used in writing the payments, but they aren't on this Expenses by Vendor report.

Very Frustrating.

Intuit... please fix this.  We pay good money for this online version which is supposed to be better than our desktop version... not sure it is.

J
JanbonN
April 11, 2024

I appreciate your patience in following the steps above, Jen.

 

We've received similar concerns from customers wherein the Expenses by Vendor report is missing vendors. We have escalated this issue to our product engineers for review and resolution. To be added to the list of affected users, I recommend contacting our support team. They can securely pull your account and provide troubleshooting steps to rectify the issue. 

 

To reach a live representative, here's how:

 

  1. Log in to your QuickBooks Online Company.
  2. Click on the Help button at the top of the page.
  3. Choose the Search tab, then click Contact us.
  4. Type in your concern, and click Continue.
  5. Under Callback, click Have us call you button. This will route you to enter your details.
  6. After that, select Get a call.
  7. You will now be added to the queue and wait for us to call you.

 

In the meantime, you can generate and customize other vendor reports to get the information you need.

 

Additionally, you can also print, email, and export your reports.

 

Let me know if you have other queries with your reports in QuickBooks. I'll be here to assist you in any way I can.

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