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beth110
November 6, 2023
Question

The "Let's Go" link does not work for the new user. It states that the link is invalid. What do I do?

  • November 6, 2023
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

Nicole_N
Nicole_N
November 6, 2023

Hi, @beth110. 

 

I'll gladly help you with achieving your task in QuickBooks Online (QBO). However, I need more details as to the link you're referring to. Can you tell me the exact link you mean that doesn't work? Are you trying to add a new user to your company? Any additional information would help me provide you with the correct resolution. You can send screenshots as well. 

 

We'd be looking forward to helping you get through this. Please get back to us by leaving your reply below. 

R
RaeLauren13
December 1, 2023

Hello QB Team!  I am having the exact same issue.  For days now my boss has been sending me the "let's go!! link.  However, every time I click on the link it takes me to a page that says "Wrong link."  Please help!

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AnneMariee
December 1, 2023

It's nice to see you here in the Community, RaeLauren13.

 

I recognize the importance of accepting your boss's invitation to be a new user in their QuickBooks Online (QBO) company. Allow me to provide some information about your concern.

 

Currently, there's an investigation about customers getting an error message while accepting an invitation. The email client can only handle URLs under a specific limit. Rest assured, our product engineers are determined to check the root cause of this issue and are working diligently to deploy a permanent resolution.

 

As a workaround, have your boss resend the invite and open it from a mobile device or a web client. From there, accept the invitation.

 

Additionally, I recommend contacting our phone or chat support to be added to the affected users list. To be notified of the updates through email, you can provide this investigation number (INV-91437) for easy tracking.

 

For more info, check this article on adding and managing users in QBO: Add and manage users in QuickBooks Online.

 

For future use, here's a guide on the different options for user permissions: User roles and access rights in QuickBooks Online.

 

Please keep in touch if you have further concerns about accepting invitations in QuickBooks. I'm happy to assist you further. Keep safe!

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