The mileage part of the app locked up yesterday. It is unable to retrieve info. How do I get it to retrieve info?

I'll help you with your mileage concern, @lori-loving-jour.

Before providing any troubleshooting steps, may I ask what mobile device you were using when the app locked up? It can help us get on the same page and provide accurate resolution.

While waiting, you can refresh your data to see the latest available information in QuickBooks Online (QBO). This will also help you retrieve any information about your mileage To do so, follow the steps below:

For iOS:

1. Go to Settings, then tap General.
2. Tap iPhone Storage, then tap the QuickBooks Online app.
3. Tap Offload App.
4. This will free up the storage without deleting your app's documents and data.

For Android:

1. Go to Menu then tap More Options ⋮.
2. Tap Settings then Refresh Data.
3. Tap YES to confirm.

If you're still having issues with the display, you can uninstall and reinstall the app.

For iOS:

1. Tap and hold the problematic app’s icon.
2. When the menu appears, select the Remove App option

For Android:

1. Open the Google Play Store app.
2. At the top right, tap the Profile icon.
3. Tap Manage apps & devices. Manage.
4. Select the name of the app you want to delete.
5. Tap Uninstall.

Furthermore, you can check out this article that will help you fix problems when tracking your work trips in QuickBooks: Fix Mileage Tracking Issues In the QuickBooks Online Mobile App.

I've included these articles that tackle recording business miles for one or more vehicles, as well as information about handling trips in QBO: 

• Automatically track mileage in QuickBooks Online
• Set up mileage tracking and vehicles in QuickBooks Online

 Feel free to leave a comment below if you need further help with your mileage or other QuickBooks concerns. I'm always ready to assist you further. Have a good one.