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chuck@hancocktoo
February 18, 2023
Question

The "NEW" advanced find search feature in QBO is unavailable on one of my users computers. Did it get turned off? Is there a way to turn it back on?

  • February 18, 2023
  • 21 replies
  • 0 views
Original commenter did not share additional details

21 replies

DHeraV
DHeraV
February 19, 2023

Welcome to the Community, chuck.

I know how convenient it is to have the Advanced Search feature in QuickBooks Online (QBO), and I'm here to ensure that you'll get to use it again.

The browser can occasionally be poorly configured, which leads to issues. I suggest opening a different browser or a private window to isolate the issue. Here's how to activate incognito mode in some of the most common online browsers:
 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If you finally get to see the Advanced Search feature again, it's safe to say that the browser has caused it. This can be fixed by clearing your cache and cookies.

Moreover, I'll also include this link where you can search for articles that can serve as your reference in managing your QBO account: QBO Help Articles.

Don't hesitate to leave a reply if you require further assistance with using features in QBO. The Community team always has your back. Have a good one.

chuck@hancocktooAuthor
February 23, 2023

We tried the above fixes with no luck. I discovered that neither of my other users have access to that feature, even giving them full access. The pink "NEW" is missing from the advanced search button when logged in with their usernames.

JaeAnnC
JaeAnnC
February 23, 2023

Thanks for dropping by the Community, Chuck.

 

I agree with how beneficial the Advanced search feature is to businesses to improve the way of locating transactions in QuickBooks Online (QBO). Since the issue persists after performing the suggested steps above, it's best to get in touch with our customer support. This way, they can initiate a screen-sharing session with you in a safe environment to identify what's causing the missing feature.

 

To do that:

 

  1. Go to the Help icon and select the Search tab.
  2. Click Contact us.
  3. Enlighten us with your issue and select Continue.
  4. Choose between Chat with us or Have us call you.

 

In addition, we can pull up several reports in QBO to get an overview of your business transactions. They offer critical information about your company and display its financial status.

 

Please don't hesitate to reply if you have other questions about the Advanced search feature. We'd be glad to address your concerns.

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