THE PHONE APP HAS NEVER WORKED EVEN THOU IM GETTING CHARGED MONTHLY FOR HALF THE PRODUCT!!!!

Hey there, @stevensondee0006.

Thanks for taking the time to reach out to the Community for support and sharing your concerns. 

When purchasing a subscription plan for QuickBooks Online, there is no extra cost to use the mobile app. As long as you're using the same login that you do for the web version, the app is included. 

However, I understand how frustrating it can be when the app isn't wanting to work correctly. Let's run through some basic troubleshooting steps to get it back up and running. 

Before we begin, would you mind sharing what types of issues you're having with it? For example, it won't open, you're receiving an error, can't sign in, etc. 

While I await your response let's try these steps:

First, clear the app's cache files. Doing so helps in resolving any sorts of errors in the system. Here’s what you need to do:

1. Log in to your account.
2. Go to the Help menu at the top of the screen.
3. Choose the Rest App Data option on the drop-down selection.

Then, try using the app again. If you get the same result, uninstall and reinstall the QuickBooks Online app. This is to ensure you get the most recent version of the application. 

Moreover, here's a link you can open to guide you on how to solve common errors in QuickBooks Online mobile app for Android.

I'll be sure to keep an eye out for your reply, and look forward to chatting with you soon. Take care and have a wonderful day ahead!